Stayed at a hotel with a grass embankment view - how thrilling! The staff were friendly and the breakfast was good. Great location for exploring the area.

My room had no view, zero privacy, and poor ventilation. But hey, at least I got to spend more time in the hotel bar!

We had an absolutely amazing experience at this venue! The staff were incredibly friendly and made us feel so welcome throughout our stay. They truly went above and beyond to ensure that all our needs were met and that we had a comfortable and enjoyable time. The service was top-notch, with the staff being attentive, helpful, and always ready to assist with any request. From the moment we arrived to the moment we left, we were treated with genuine warmth and hospitality.

We would definitely recommend this place to our friends.

This hidden treasure offers attentive staff, well-maintained grounds, and proximity to shopping and wineries. Don't miss out on the picturesque setting and the possibility of vouchers from nearby vineyards.

Felt very homey, nothing to complain about.

Friendly staff, excellent culinary experience, creative and tasty meals, lovely buffet breakfast, helpful and available staff.

Aspect: Could not be improved in any way.

Excellent breakfast and convenient location for attending a nearby celebration. No traffic noise issues. Room ready within 15 minutes of early arrival. Super friendly and attentive staff. Creative and delicious meals in main restaurant. Spacious and well-stocked room. Beautiful setting for buffet breakfast. Helpful and available staff. Stunning room view. Manager went above and beyond to accommodate requests. Ideal place to relax in the beautiful foyer.

Located in a prime district, this hotel is just a stone's throw away from the main shopping center, offering easy access to a variety of shops and entertainment options. The restaurant on-site is a great place to indulge in delicious meals, with the food being nicely presented and flavorful. The rooms are spacious and clean, providing a comfortable stay. Additionally, the staff is mostly helpful and accommodating, ensuring a pleasant experience for guests.

The WiFi connection can be quite unreliable at times, making it difficult for business guests who rely on a strong and stable internet connection.

Beautiful surroundings and great location near attractions. Friendly staff and a welcoming experience. Received a nice snack platter in the room.

Room was basic with uncomfortable bed and pillows. Breakfast and restaurant were not great, with poor service.

We had a fantastic stay at a beautiful property in Somerset West. The staff were incredibly friendly and went above and beyond to ensure our comfort. The main restaurant offered delicious, creatively presented meals that exceeded our expectations. The spacious room was well stocked with all the essentials we needed. Despite some minor hiccups with room service and slow credit card connections, these were quickly resolved by the attentive staff. we highly recommend this hotel for its excellent service, culinary experience, and overall comfort.

I checked in at Lord Charles for a last-minute stay due to a family emergency. The staff went out of their way to make my stay pleasant, and the attention to detail was impressive - they even filled up the kettle every morning! The hotel grounds are well-kept with great spaces to relax or work. There are also restaurants on-site that stay open late, and the breakfast was fresh and tasty. Plus, the hotel's location is convenient, close to a shopping mall and vineyards/wineries that offer vouchers to guests. Highly recommended for both business and leisure travelers. It truly is picturesque.

Totally recommend this hotel.

I had an amazing stay at this hotel. The staff were incredibly courteous and went above and beyond to ensure my experience was pleasant. The hotel grounds were impeccably maintained, creating a picturesque setting. I particularly enjoyed the various seating areas which provided great spaces to relax or work. The location of the hotel was ideal, being close to a shopping mall and also in close proximity to vineyards and wineries. As a guest, I even received vouchers from these establishments, allowing me to further explore the area. I highly recommend this hotel for its excellent cleanliness, fantastic hotel facilities, convenient location in the district, and helpful staff.

Don't have any issues at all.