Excellent service, clean and secure, amazing pool, great breakfast, family-friendly, variety of entertainment options.

Nothing that I didn't like.

The lifeguards at the pool were always on duty and very attentive to us. I was impressed by their professionalism and commitment to guest safety. Also, the room service was quick and efficient, making our stay comfortable. I recommend this hotel.

The location of the hotel is a bit secluded, but it is near old Jubail, which offers a unique cultural experience. The hotel staff provides good service when there aren't many customers, and the spacious rooms and clean bathrooms ensure a comfortable stay. The breakfast is delicious, and there are plenty of facilities available on the compound, such as a pool, jacuzzi, gym, and snooker.

Quick check-in, helpful front desk staff, clean and spacious room with good amenities, variety in breakfast buffet, convenient parking area.

This hotel is perfect for families who want to enjoy a peaceful and relaxing vacation. The amenities are excellent, with a wide variety of activities available for guests, such as billiards, tennis, and basketball. The breakfast buffet is also great, with plenty of options to choose from. Moreover, the hotel provides a cafe, which is perfect for sporting events. The hotel is located near a store, which makes shopping very convenient. The rooms are clean and provide everything you need for a comfortable stay.

The hotel lacks "women-only" facilities for those who prefer privacy.

We loved the variety of activities available for all ages, including a pool, play area, and sports facilities. The breakfast was excellent and included in our stay. The staff were friendly, attentive, and always wore a smile on their face. The hotel was clean and well-maintained, with a beautiful pool where you could see your own reflection. The location was perfect, with easy access to the city center and shopping areas. a wonderful experience that we would recommend, especially to families.

Felt completely happy, nothing was too much trouble.

the staff provided impeccable service with a smile, and the pool area was a stunning oasis. the Spa & wellness centre offered amazing beauty treatments like waxing, facials, and manicures, making it a true escape from the everyday. the barbeque grills provided an outdoor cooking experience that was unique and delicious. the sun terrace and garden area were lovely places to relax and enjoy the view.

The hotel provided fantastic service, but there was one minor issue with the steam room not working properly. the staff was quick to address it and provided a relaxing alternative.

The hotel staff, especially the Filipino receptionist, lifeguard, security, waiters, and housekeepers were very hospitable and professional. the South African security was also great with their greetings. the hotel had a good location with easy access to entertainment facilities like the pool, tennis ball, and babyfoot. the breakfast offered a great selection of diverse items. the room had good lighting, air conditioning, and temperature control. the iron machine and table were of great use.

The hotel's overall customer service needs improvement, as some staff members like the restaurant manager were not welcoming. the hotel's cleanliness was subpar, with late service and guests receiving their needs after several calls.