This hotel is perfectly situated in the heart of the city, close to a vibrant park where you can enjoy drinks on the terrace of the nearby bars. The rooms are clean and well-appointed, offering a comfortable stay. The staff is friendly and attentive, ensuring your needs are met. The breakfast is fantastic, with a wide variety of options to choose from.

Some carpets in the hotel could use an upgrade, which is a minor issue compared to all the positive aspects of this hotel.

Beautiful hotel, with a large gym and a nice SPA area. The rooms are spacious, quiet, and have super comfortable beds. The hotel is conveniently located near bars, restaurants, and shops. The yard and greenery around the hotel are lovely, and the turtles are a unique touch. The room was cleaned daily and had a nice city view on the 4th floor. The free bottle of champagne on arrival was a pleasant surprise. I highly recommend this hotel for a relaxing stay.

I recently stayed at the Iberostar hotel in Tenerife for a week-long vacation. The location was perfect, with beautiful surroundings and top-rated restaurants just a short walk away. The hotel staff, especially Gemma, were friendly and extremely helpful, providing great suggestions for sightseeing and even calling a restaurant for us. The breakfast was delicious, with a wide variety of options including local specialties. The hotel grounds were stunning and well-maintained, and the cleanliness of the hotel was impressive. I was highly satisfied with my stay at the Iberostar hotel in Tenerife.

100% Recommend this hotel.

As a solo traveler, I really enjoyed the well-kept gardens and relaxing pool at this 5-star hotel. The outside patio where they serve breakfast was simply exquisite, offering a wide variety of fresh baked goods and delicious options including made-to-order eggs. The hotel also caters to different dietary needs, providing a selection for those who are allergic or gluten-free. The secure 24-hour guarded parking underneath the hotel was a great convenience.

I felt very comfortable during my stay and had nothing to complain about.

had a great stay, even better than before! Iberostar in Santa Cruz was amazing, from the beautiful grounds and pool to the helpful staff. Loved the location and the delicious pool bar paella. Can't wait to visit again!

Printing facilities were out of order.

our overnight stay at the hotel was amazing. the spacious room, comfy bed, and big balcony with a city view exceeded our expectations. the breakfast options were fantastic and the pool area was comfortable. highly recommend staying here!

Slow luggage retrieval.

We received a warm welcome with a glass of juice and a map. The hotel is located close to a beautiful park and a convenient bus stop. Breakfast was included and there was an extensive choice. We enjoyed the pool when the sun was out.

The restaurant music was not suitable for the surroundings and we would have preferred classical music. We also found it frustrating that coffee in the room had to be paid for and that we had to pay for access to the pools in the spa.

The gardens and pool area were spacious and beautifully kept. The spa was fantastic and the rooms were comfy. The breakfast buffet was brilliant and the staff were excellent. The hotel is in a great location next to a lovely park and within easy walking distance of restaurants and museums.

Felt like home, nothing to complain about!

I had a fantastic stay at this beautifully presented hotel in a great location for exploring the North of the Island. The customer service team, particularly Annabelle, provided excellent service and moved us to great rooms without us having to ask. The breakfast at the hotel was absolutely fantastic and definitely worth the money. The hotel itself is clean, well-maintained, and has plenty of amenities to enjoy, including comfortable gardens, a lovely pool, and nice bars with a terrace. The complimentary breakfast on the outside patio was exquisite, offering a wide variety of fresh and delicious options.

No negatives from this place.

Central location near beautiful park, garden room with balcony overlooking pool/garden, modern refurbished hotel, excellent price-benefit ratio, cozy and comfortable beds, well-equipped rooms.

Couldn't find any faults at all.

Fabulous breakfast, great hotel atmosphere, good restaurant choices, lovely grounds, thermal pool at the spa.

We had a fantastic stay at this hotel! The check-in process was seamless, with 5-star service and a warm welcome. The pool area was a highlight, with plenty of comfortable loungers and a friendly poolside barman who made amazing cocktails. The bed in our room was extra large and extremely comfortable. We were also impressed with the hotel's commitment to sustainability, with a 0% use of plastic. The breakfast was outstanding, with a wide variety of options for all dietary preferences. The hotel is located in a beautiful neighborhood, close to the city center but in a quiet area, making it perfect for exploring the main sights of this city.

No issues.

The upgrade from a poor room to a spacious suite with a jetted bathtub was a great surprise. Well-maintained grounds and a nearby park made it easy to explore on foot. No need for a rental car.

Staying at this hotel was a luxurious experience. Not only did the exclusive amenities exceed my expectations, but the service provided ensured that all my needs were met. The Spa & wellness centre was fantastic, with a great indoor swimming pool, sauna and Jacuzzi- a highlight of my stay.

The only minor issue I encountered was that the television channels in the room were limited to Spanish and German language. Although this problem did not significantly affect my stay, having a wider variety of English language channels would have been ideal.