The staff is incredibly helpful, allowing early check-in and providing a ready room. The hotel has a nice and classy atmosphere, with a pleasant scent. Great location for easy access to different areas of the city. Rooftop bar offers late-night drinks and daytime snacks. Free beers in the room are a nice touch.

The hotel Urban exceeded our expectations in every way. The location couldn't have been better, with all the main attractions within walking distance. The hotel itself had a modern and chic design, with stylish communal areas and a fabulous rooftop bar. The room, although a bit narrow, had great storage and excellent facilities, including a very comfortable bed. We also enjoyed the small pool on the roof, perfect for a refreshing dip in the afternoon. The staff were friendly and helpful, making our stay even more enjoyable. The breakfast was excellent, with a wide selection of delicious options. Despite a few minor drawbacks such as a noisy hallway and expensive drinks, we had a fantastic experience at the hotel Urban. I highly recommend this hotel for anyone visiting Madrid.

The staff at the hotel were amazing - friendly, helpful, and always willing to offer suggestions on where to go and what to do in the city. The rooftop bar was definitely a highlight of our stay. The views were breathtaking and it was the perfect spot to enjoy a drink at night. Additionally, the location of the hotel was superb. We were able to walk to many attractions and there were plenty of restaurants and shops nearby.

Our room was a bit disappointing. The lighting in the bathroom was poor and it felt cramped, especially for two people.

The hotel is super close to major attractions like The Prado, The Royal Palace, and The Cathedral. The surrounding area is jaw-droppingly beautiful with charming old winding streets filled with bars and restaurants. The staff is mind-blowingly helpful and friendly, especially the door man. They can book tickets and recommend restaurants. The waiting staff in the restaurant is superb, always one step ahead of our needs. The roof pool is amazing, with a nice bar and sun-deck. The rooms are spacious and stylish, and the bathroom is both stylish and big. The breakfast buffet offers plenty of choices. The service is excellent and the hotel is in a great location. The staff goes above and beyond to ensure a wonderful stay. The hotel decor and art pieces are awe-inspiring, while the dining areas add that extra touch to the experience. The little extras like sweet jars by the reception and a welcome drink at the roof bar make it feel like a class act. The restaurant has a relaxing atmosphere and offers a choice of half portions or full, perfect for mixing and matching. The rooms are classy and comfortable, providing a great night's sleep. The location is perfect, within walking distance to everywhere. this hotel is a gem, catering to all types of travelers with a smile. Well done, and looking forward to coming back soon!

Great location, beautiful design with museum-like decorations. Comfortable room, with some minor fittings in need of repair. Friendly and helpful staff, excellent service. Rooftop bar and delicious breakfast. Art collector owner creates a gallery space.

The valet service was excellent and the attention to detail, like the chocolate on the pillow, added a special touch. The bed mattress was comfortable and the linen and towels were of great quality. The hotel's interior decor and style were impressive, and I loved the fact that there were two elevators, making it convenient and efficient. The location of the hotel was perfect, with many attractions within walking distance. The rooftop bar and pool area were also amazing, offering stunning views of the city. The staff, especially Zoe and Carmen at the front desk, were friendly and helpful, providing great recommendations and assistance throughout my stay. I highly recommend Hotel Urban for a memorable and enjoyable experience in Madrid.

I had a fantastic stay at this hotel. The staff were lovely and made me feel welcome from the moment I arrived. The hotel is centrally located, making it easy to explore the city and visit popular attractions such as the Prado museum and Thyssen Bornemisza. The cleanliness of the hotel was impressive, with everything spotless and well-maintained. The facilities were top-notch, and I especially enjoyed the beautiful museum-like decorations throughout the hotel. Additionally, the proximity to good restaurants and cocktail bars was a major plus. I could easily walk to all the sights and indulge in delicious food.

Nothing, all excellent.

Great value for our money, with spacious rooms and exceptional amenities from The White Company in the bathrooms. The location was perfect, within walking distance of all major restaurants and attractions. The staff at Urban were incredibly friendly and accommodating, catering to our requests day and night.

The breakfast option could have been improved with more variety.

Great Location, Fantastic Food, Comfy Bed

During our stay at Urban, we were delighted by the hotel's prime location. Being only a short walk away from The Prado, The Royal Palace, and The Cathedral, we were able to explore the city with ease. The surrounding area was filled with charming winding streets and plenty of bars and restaurants to choose from.

Friendly staff, beautiful decor, great amenities, and an excellent location for sightseeing. The room was exceptional, and our stay exceeded expectations. Highly recommended.

The location was excellent and easy to get to. The property itself had a great vibe and the decor was pleasing. The staff were super friendly and helpful, especially with accommodating our pet. The rooms were nice, albeit with slightly small windows. The rooftop bar was fun and the breakfast was delightful. We also loved the owner's private art collection displayed throughout the hotel.

Can't recommend highly enough this hotel.

Huge bed and bathroom in superior rooms. Glass bar. Perfect location. Great concierge services. Complimentary drink on 6th floor. Outstanding service for partner's birthday. Upgraded with champagne and cake. Reception staff recommendations were helpful.

Can't fault the property.

The Urban had a great location for exploring Madrid, within walking distance of many attractions, perfect for women traveling alone. The staff was friendly, offering personalized service and extra touches like a welcoming letter and assistance with reservations. The hotel itself was beautiful and modern, with a stunning terrace and interesting archaeological statues. The restaurant was also excellent, making it a top choice for a return visit.

Felt very at home, no reason to complain.

Beautiful decor, spacious rooms, friendly staff, great service, convenient location, unique art pieces.

Everything was fantastic.

The lobby and rooms were decorated beautifully, with interesting art pieces from different parts of the world. The check-in process was smooth, and we were greeted with a glass of bubbles. The rooms were spacious and comfortable, with nice amenities. The doormen were friendly and helpful. The location was central, with plenty of good restaurants within walking distance. The rooftop bar and terrace pool were a bonus, providing a relaxing and enjoyable experience.

One downside was the noise level on our floor. We could hear activity and talking from neighboring rooms, which made it difficult to sleep at times.