The hotel is at a wonderful location - across the river and has a beautiful view of the Elephants while they indulge in their bath. The rooms were spacious with stretchers and had a nice relaxing bed plus the view of the elephants from my balcony. The breakfast was amazing with a wonderful view of the surroundings.

No negative points, everything was fine.

We had an amazing stay at a hotel in Pinnawala. The location was perfect, right by the river where the elephants bathe. We were able to watch them from our room, and it was such a unique experience. The staff were friendly and accommodating, and the room was comfortable. I would definitely recommend this hotel.

We went on a romantic escape to this hotel and we loved the complimentary champagne and chocolates in our room upon our arrival. The location was perfect for our needs, close to local shops where we bought souvenirs. The view of the river was gorgeous and brought us a sense of peace and tranquility.

Our room was not properly cleaned and hordes of insects had invaded the bedroom. We asked the staff to take care of this situation, but it took them a while to get to it, which was frustrating.

The hotel is situated in a lovely setting right by the river, offering a scenic area for guests to enjoy. The verandas of the hotel provide stunning views of the river, where you can even spot elephants. The in-hotel restaurant serves delicious food, and the staff is friendly and quick to handle any issues. The rooms are spacious and clean, with comfortable amenities. there is a free hotel tour and a herbal garden to explore.

While the hotel offers great views and comfortable rooms, there are some areas that need improvement.

The hotel is perfectly located right on the river where the elephants bathe, providing amazing views and a unique experience. You can even watch the elephants from your room or balcony, which adds to the charm of the place. Additionally, the staff is friendly and the rooms are clean and comfortable with all necessary amenities.

The check-in process needs improvement as it is located on the other side of the road at another hotel.

The hotel offers breathtaking views of elephants bathing, excellent staff assistance, comfortable rooms, and great value for the price.

Nothing could have been better.

Amazing staff and incredible view of elephants bathing from the terrace. Clean and spacious rooms, excellent breakfast with a variety of options. Convenient location for watching elephants without having to visit the orphanage. Great experience overall.

The hotel offers a prime location right on the river, allowing guests to see, touch, and feed the elephants during their bathing time. No need to pay extra for the orphanage entrance fees.

Staff were friendly and welcoming, ensuring that guests felt welcome and that nothing was too much trouble.

For the price, our stay at this hotel was a great value. The room was modestly furnished but very clean, and we had everything we needed. The location was perfect for visiting the Elephant Orphanage, and we enjoyed watching the elephants walk down the street in the morning and go to the river in the afternoon. The staff at the hotel were warm and friendly, making us feel welcome throughout our stay.

Menu for breakfast could use more variety, but the overall experience was still enjoyable.