I had a wonderful stay at this luxurious hotel. The location was superb, as it was just a short walk from the train station. The staff at the receptionist were friendly and welcoming, making me feel right at home. The room was spacious and clean, with a sitting area and all the necessary amenities. The air conditioning worked perfectly, ensuring a comfortable temperature throughout my stay. Additionally, the hotel had a lovely leisure garden area where I could relax and enjoy the Wi-Fi.

I would highly recommend this place to my family and friends.

Spacious rooms, comfortable bed. Friendly and professional staff. 24-hour free ice cream and hot drinks. Free snacks at night. Good value for money. Nice bathrooms with great showers. Lots of freebies: impressive breakfast, free laundry, free bikes, free parking. Convenient location near train station

Absolutely nothing to say about dislikes

Comfortable and spacious room, though slightly outdated design. Helpful and attentive staff, especially Charlie who organized a driver for us. Convenient location near train station with plenty of food options. Enjoyable complimentary breakfast and supper. Free laundry and bike rentals.

Great location close to train station and surrounded by plenty of food options. Room was clean, with a comfortable bed and good facilities such as a washer and dryer. Breakfast and supper were delicious and varied, with a great selection of food.

Some unpleasant smells in the room, and the hotel could do more to enforce a smoke-free policy. Staff members were sometimes unresponsive and did not take issues seriously, such as smoking in rooms and lack of food refills during peak times.

The hotel is conveniently located near the train station, making it easily accessible for travelers. The lobby and dining area offer a cozy atmosphere, with live music performances during supper that create a relaxed ambiance. Additionally, the complimentary breakfast buffet provides a good selection of food, ensuring a satisfying start to the day. Guests can also enjoy free-flow coffee and ice cream throughout the day, adding a delightful touch to their stay.

The dryer in the hotel's self-service laundry facility was not functioning well, requiring guests to load their clothes multiple times for them to dry properly.

During my stay at Kindness Hotel Hualien, I encountered a slight inconvenience with the smoke-infused room. However, the staff promptly attended to the issue and provided me with a different room. The size of the room was impressive, offering plenty of space to relax and unwind. I also appreciated the 24-hour snack service, which came in handy when I needed a quick bite. The buffet breakfast was delicious and satisfying. Despite a few minor drawbacks, I would definitely recommend this hotel for a pleasant stay. I had a great experience at Kindness Hotel Hualien.