The hotel is conveniently located right by a very large mall, making it easy to access various shops and a food court. The rooms are spacious and well-designed, with nice interior elements that add to the overall ambiance. The staff provides excellent service, going above and beyond to accommodate guests' needs. The breakfast options are varied, with a choice between a Western and Chinese spread. The outdoor pool area is great for relaxation, with a poolside bar offering refreshing drinks.

The concierge could improve their knowledge of public transport options, as there were some misunderstandings regarding the use of the Easycard.

I had an absolutely amazing time at this hotel! The lobby was stunning and the rooms were spacious with beautiful designs. The mini bar was fully stocked with complimentary drinks. The staff, especially a young girl named Alice Chan, were incredibly helpful and knowledgeable. They went above and beyond to make sure I had a great experience. The hotel facilities were fantastic, from the delicious food to the clean and comfortable rooms. I highly recommend this hotel and would definitely stay here again.

As someone who likes to start their day early, I was delighted to find that Silks Place offers a 1st-floor lobby, 14th-floor check-in, and Western breakfast restaurant with attentive and enthusiastic staff. The hotel staff's effort and dedication to providing excellent service were top-notch. The rooms were beautifully designed, with comfortable beds, a well-thought-out bathroom, and a refreshing shower. The location was perfect, and the size of the room was spacious, ensuring a relaxing stay. Furthermore, the friendly staff made the experience even more enjoyable.

Felt really good, no complaints.

Stylish hotel with quality service, spacious junior suite, friendly and well-trained staff, next to posh shopping mall, fantastic swimming pool.

Can honestly say there wasn't anything not to like.

the hotel staff were friendly and helpful, always ready to assist and communicate in English. As a coeliac, I was relieved that the hotel provided gluten-free options for me, and the chefs and wait staff went above and beyond to accommodate my dietary needs. the room was beautiful, comfortable, and spacious, with complimentary fruit and drinks. the highlight of my stay was the fantastic swimming pool, which was incredibly refreshing in the heat. it was a perfect experience that surpassed all my expectations.

Nothing, it was absolute perfection! 💯

Great breakfast, perfect location, spacious rooms, excellent Chinese restaurant, top quality overall.

The rooms were very comfortable, with a full set of toiletries and a television that offered free movies. the hotel's location was also great, with a shopping mall nearby that had a floor dedicated to restaurants, a food court, and a supermarket. the staff was very professional and guest-oriented, making the stay more enjoyable.

The parking area was a bit confusing, as there was a lack of signage in English. there was some noise from the outside that could be heard in the room at night.

This venue is the perfect place for a luxurious stay. the exclusive amenities provided are outstanding, including the well-equipped gym and the private outdoor swimming pool with comfortable sun loungers and a shallow end. the room advantages are truly impressive, with beautifully finished bathrooms and indulgent toiletries.

We had a minor issue upon arrival with the check-in time, but it was resolved quickly.