During our stay at Tugcan Hotel, we were impressed by the prompt response of the service team when we experienced brown water in our suite. They quickly fixed the issue, showing their care for guest satisfaction. The staff was incredibly friendly and helpful, making us feel welcomed from the moment we arrived. We enjoyed the sauna and swimming pools, which were empty and well-maintained. The breakfast buffet had a wide variety of delicious food to choose from. The location was also convenient, only a short 15-minute walk to the bustling coppersmith bazaar.

While the hotel overall met our expectations, there were a few areas that could be improved. The Wi-Fi was extremely slow and even blocked VPN access, limiting our online activities.

Excellent location, spacious and clean rooms, great shower, friendly staff, nice breakfast.

All was good.

The hotel is located in a good spot close to many attractions and has a reasonable price. The staff was professional and did their jobs diligently. The breakfast was good and offered a variety of options that pleased me.

The hotel is in bad condition and is run down. The room was dirty and the bathroom was not clean.

The staff at Tugcan Hotel were exceptional. They went above and beyond to ensure our stay was comfortable and enjoyable. One specific situation that stood out was when we arrived late at night and were extremely exhausted. The front desk staff immediately checked us in and escorted us to our room, sparing us any unnecessary delays. This level of service made us feel truly valued as guests.

I had a fantastic stay at the hotel, which is located right in the center of this city. The cleanliness of the hotel was exceptional, and the facilities provided were top-notch. I also appreciated the convenience of the parking area, as it made it easy for me to bring my car. The hotel's location is very near to the city centre, making it convenient for exploring this city.

Nothing, no complaints at all.

We recently stayed at a 5-star hotel with exclusive amenities in Gaziantep. The service was exceptional, and the Spa & wellness centre exceeded our expectations. The heated indoor swimming pool was perfect, along with the Sauna and Massage services. Our room had exclusive advantages, including private facilities. The restaurant served delicious in-room breakfast and there was a great poolside snack bar. The bar/lounge area had an impressive selection of drinks. The hotel's centralized location had several location advantages.

The only minor issue we experienced was a slight lapse in finishing of the bathroom.

Great location near historical sites, museums, and cafes. Friendly and helpful staff. Comfortable, clean, and spacious rooms. Free valet parking available. Delicious breakfast provided.

The hotel is conveniently located near the city center, making it easy to explore all the attractions. There's even a small coffee shop nearby where you can grab a quick bite to eat. The rooms are clean and well-maintained, with comfortable beds and amenities like a mini bar and coffee/tea kit. The staff is friendly and helpful, ensuring a pleasant stay. The breakfast offers a nice variety, including traditional cheese options.

The gym facilities may not be suitable for taller guests due to the low ceiling height.

Central location, making it convenient for exploring the old Armenian area and other attractions in the city. Comfortable, clean, and spacious rooms with good access through elevators. Friendly and helpful staff who go above and beyond to accommodate requests. Delicious breakfast available, although it can be a bit pricey. Free valet parking, providing convenience for guests with cars. Extra pillow provided without any issues.

Felt like it was our own home, no complaints.