As older guests, we were delighted with the comfortable and well-maintained rooms. The hotel's central location made it convenient for us to explore the area. The free WiFi was a great addition, allowing us to stay connected with our loved ones. The friendly staff made us feel welcome and ensured all our needs were met. We also enjoyed the delicious meals served at the hotel's restaurant, which offered a good variety of options.

Felt like VIPs, no complaints whatsoever.

Friendly staff, comfortable and clean room, extra touches like tea/coffee making facilities, ironing facilities, comfy bed, free wifi.

Nothing I didn't like to be fair.

Basic room with comfortable bed. Friendly staff. Good tea and coffee tray. Ample parking. Well-priced wine. okay breakfast with continental and traditional options. Helpful reception for printing tickets. Tasty bar food. Nice function suite with buffet. Sweets in room.

I had a fantastic stay at Best Western in Scotland. As a first-time visitor, the location was perfect for exploring. The staff, especially Mrs. Zoe at the Front Desk, were incredibly friendly and accommodating. The room was spacious and well-equipped, with a lovely ensuite bathroom. I appreciated the free parking and the 24/7 availability of bottled water and tea/coffee. The bar had a great atmosphere, and the staff were always attentive. it was a pleasant experience at an affordable price.

100% Recommend this hotel.

The breakfast offerings were good, with plenty of options from continental to traditional. the staff were accommodating and friendly, making my stay comfortable and enjoyable. the hotel was conveniently located near public transportation and offered clean towels.

The sink was clogged and the shower had low pressure, which made for an unpleasant experience. the air conditioning units located outside my room were also noisy and disruptive.

The hotel location is conveniently close to Armsdale station, allowing for easy access to Edinburgh Waverly station and various areas in Scotland. the rooms in the hotel are clean and well-furnished, providing a comfortable stay. The breakfast served at the hotel is good, and the service is quick and efficient. Guests also appreciate the availability of facilities such as an iron, hairdryer, and tea-making facilities in the rooms.

The bar staff at the hotel can be quite surly and bordering on rude at times.

best western exceeded expectations, exceptional check-in, rooms, and staff, bar/restaurant was a highlight, fun atmosphere, always someone to chat with, didn't need to stay in room, would return for a night out, enjoyable experience

noisy due to wedding, disappointing evening meal and breakfast

I had a fantastic stay at this hotel. The staff were friendly and went out of their way to accommodate our needs. The rooms were lovely and comfortable. The location was convenient, with easy access to the motorway and close to Edinburgh Airport. The breakfast service was impressive, with fresh and delicious food made to order. a great place to stay.

Almost perfect, but on the pricey side.

I recently had a fantastic stay at a hotel in West Lothian. the staff were incredibly friendly and made me feel very welcome. Secondly, the rooms were spacious and offered great value for money. Lastly, the breakfast was superb with a variety of options to choose from.

All in all, my stay at this hotel was great and there were no major issues to mention.

The staff at Best Western were incredibly accommodating when we had a small issue with our room. They promptly moved us to a different room and ensured that we were comfortable for the duration of our stay. The level of service was exceptional and made our experience even more enjoyable. I would highly recommend this hotel.

The hotel provided a comfortable and enjoyable stay during the new year celebrations. the rooms were clean and well-maintained, with comfortable beds and ample space. the location of the hotel was convenient, with easy access to nearby attractions and amenities. the breakfast provided was tasty and satisfying, providing a good start to the day.

The noise from a wedding reception, which caused some disturbance and made it difficult to get a good night's sleep. the lack of room service was a drawback, as it would have been convenient to have the option of ordering food or snacks in the late hours.

The staff were friendly and welcoming, using my name at check-in. The room was comfortable and the free WiFi was excellent. The breakfast was good value for money. Convenient location for our needs.

had an amazing stay at this hotel in Livingston! The friendly staff and lovely rooms made it feel like a home away from home. The bonus of a delicious fry-up breakfast and reasonable prices made our stay even better. Also, the location was perfect for visiting relatives. Can't wait to come back again!

wifi was inconsistent

I got great value for my money at this hotel. The room was fantastic, with a clean and modern bathroom. The location was convenient and quiet, perfect for a good night's sleep. The staff was exceptional, providing professional and attentive service throughout my stay.

The hotel breakfast menu could have been improved, with clearer information about the pricing.

During my stay at Best Western The Hilcroft Hotel, I had a late night survey for work and the receptionist, Gillian, went above and beyond to make my stay memorable. She informed the night porter about my late return, arranged for a later check-out, and even provided a packed lunch. The free WiFi was reliable, allowing me to complete my reports efficiently. The room was comfortable, the restaurant served excellent meals, and the staff were all friendly. I highly recommend this hotel for its exceptional service and amenities.