We had a fantastic family lunch at a venue near Freeport. The Ivy 1 function room was well laid out with circular tables, making it easy to interact. The staff were friendly and professional, ensuring everything ran smoothly. The menu had a great selection, including vegan options. The adjacent bar provided a spacious area for children to play.

That there were a few cobwebs in the bedroom and bathroom.

I had a great value for my money at the hotel - the room was pleasant and comfortable. The location was perfect for the wedding I attended next door. The staff treated me with great kindness and went above and beyond to make my stay enjoyable.

Breakfast delights could have been improved with cleaner glasses for fruit juice.

had a great long weekend in chelmsford. best western was impressive - clean, comfy room, lovely grounds, and amazing food. staff were friendly and it was surprisingly quiet. exceeded expectations in every way.

Breakfast on last day was appalling.

Excellent staff, spacious and clean rooms, lovely grounds, convenient location, well-incorporated old and new building, friendly night staff.

Nothing negative to say.

The hotel's location is convenient for exploring the Chelmsford area, with plenty of car parking available. The staff members are extremely friendly and welcoming, providing excellent customer service. The rooms are spacious and comfortable, with USB charging ports and a variety of breakfast options. the hotel has a pavilion with a lovely view of the hills and sunset.

The restaurant's prices are overpriced compared to other options in the area.

The hotel had ample parking and was easy to find. The staff were friendly and the breakfast was tasty with a good selection. The beds were comfortable and the towels were fluffy. The hotel had a lovely bar, lounge, and breakfast room as well as beautiful gardens to explore.

Felt really like home, no complaints at all.

This hotel is centrally located, making it convenient to explore the town center and enjoy the surrounding gardens. The staff played a crucial role in ensuring a smooth experience, and the service received in Bartellas restaurant was commendable.

The water pressure in some showers was insufficient, which could be improved.

The room was stylish and comfortable, with fresh and crispy linen on the comfy bed. The staff were polite and accommodating, making our stay enjoyable. The traditional Christmas meal was delicious, with a mouthwatering turkey and a berry cheesecake to die for. The late-night bar was a great bonus, open until 2.30 am. I highly recommend this hotel for a pleasant and comfortable stay.

This hotel offers great value for money, with affordable prices and attention to detail throughout. The location is ideal, with everything running smoothly even in the town centre. I loved spending relaxing time in the gardens, while the attentive staff ensured that all my needs were met. The basic amenities were all in place and the rooms had good wifi, making it easy to catch up on work. The bed was extremely comfy, allowing for a restful night's sleep, and it was a pleasant surprise to have breakfast included with many options to choose from.

No improvements needed, everything was ok.

Lovely room, spacious and accommodating receptionist. Great bar service and delicious breakfast.

Nothing not to love.

We had a pleasant Christmas stay at a hotel in Chelmsford. The room was spacious and clean, with a comfortable bed. The staff were friendly and helpful, making our stay enjoyable. The breakfast was delicious, with a good selection of hot and cold options. We also appreciated the safe parking and the fast WiFi.

The room could have used some updating, as the decor felt a bit dated. The lack of air conditioning was also a downside, as the room got quite warm.

The value for money was excellent, with a spacious and comfortable room. The location was pleasant and the staff treated us exceptionally well, especially Shane.

The breakfast offerings could be improved with more variety.

Comfortable room, pleasant staff, convenient location, good breakfast, excellent food and service in the restaurant.

Can honestly say there wasn't anything not to like.

The location of the hotel was great, with easy access to nearby attractions and amenities.

The menu options were quite limited, especially for those on a lower budget.

Great value for money with a comfortable bed and nice ambience. Convenient location for my meeting and friendly staff.

The breakfast option could have had more meat-free choices.