Convenient location, helpful staff, easy parking, clean rooms, fresh breakfast.

Clean and spacious room with a good shower and toilet. Free coffee provided. Plenty of plug sockets and a large TV. Helpful staff who assisted with check-in and provided a TV remote. Adequate car park with security gate. Good location close to Star City and a few restaurants on the outskirts of the city. Included breakfast was a great bonus.

Can't fault anything about it.

As a first-time traveler, I stayed at Holiday Inn Express Star City in Birmingham for a few nights. The room and bathroom were impeccably clean, and the bed was extremely comfortable. The biggest surprise was the receptionists, Darshana and Gemma, who were always smiling and joking. Their hospitality made my weekend fantastic, and I will definitely stay at this hotel again.

Would recommend this hotel.

Clean, comfy, warm room. Helpful staff. Impressive friendliness. Spacious, clean, and comfy bed. Adequate parking. Good base.

Nothing could have been better.

Spending Christmas at this hotel was a pleasure. the room was spacious and comfortable with a refreshing shower. the breakfast had a good selection of items and plenty of parking was available. the hotel's location was perfect for our trip to the nearby attractions and shopping areas. the staff was friendly and helpful, making our stay even more enjoyable.

Staff friendly, helpful, and accommodating. Clean and tidy. Secure parking. Good shower. Spacious room. Excellent breakfast. Large TV. Effective air-conditioning. Many local restaurants nearby.

Nothing I didn't like to be fair.

We had a fantastic stay! The hotel's location was perfect for our needs, with a bus stop just across the road providing easy transportation to the city center. Additionally, there was a leisure park nearby with plenty of eateries, which made finding dinner a breeze. The cleanliness of the hotel was impeccable, and the staff were extremely friendly and helpful. The breakfast spread offered a great selection, including a gluten-free section, and it was all you can eat from 7 am to around 10 am. The hotel facilities were excellent, with a small restaurant next to reception and even a TV and toys for young children in the common breakfast/lounge area. We would definitely stay here again!

There was nothing we didn't like.

Friendly receptionist quickly resolved our room issue.

We arrived late at night to find that our room had been mistakenly checked in by another guest. However, the friendly receptionist promptly went upstairs to confirm that the room was still available for us.

The hotel is located very close to Star City, making it convenient for guests to enjoy a variety of dining options just a short walk away. The rooms themselves are well equipped with twin beds and all necessary amenities, ensuring a comfortable stay. Additionally, the breakfast included in the stay is a great value, especially for vegans who have dietary restrictions. It's nice to have such a meal provided, saving guests time and money.

All was satisfactory.

We had a great stay at Holiday Inn Express Birmingham Star City. The location was convenient, with easy access to the M6 junction 5. The check-in process was seamless, and the front desk staff were extremely helpful and accommodating. They even went out of their way to prepare a continental breakfast for me at 5:30AM. The room was clean and comfortable, providing a comfortable stay. The hotel also offered ample parking, which was a plus. I would recommend this hotel for its great service and convenient location.

I had a wonderful stay at this hotel. The location was perfect, as it was on the outskirts of the city but still quite close to the city center. being next to the Star City entertainment center was a great advantage. The room I stayed in was massive and had a comfortable bed, ensuring a good night's sleep. The staff were exceptionally helpful and friendly, providing great service throughout my stay. The breakfast provided was fantastic, with a variety of options to choose from. I had a pleasant experience.

The options for food in the evening were limited, as it required driving to Star City, which could be inconvenient for disabled individuals who cannot walk that distance.

stayed here before in birmingham & holiday inn express exceeded expectations! kids had a blast playing safely & the staff were friendly. definitely coming back.

Breakfast plates too small.

I had a great value for my money at Holiday Inn Express. The room was spacious and cozy, making my stay comfortable. The hotel's location near Star City was very convenient, and the staff was friendly and helpful in catering to my needs.

The breakfast option could be improved by allowing more space for the different food items, as it felt a bit cramped with everything squashed together.

this hotel really impressed me. after staying here 8 months ago, i could see the improvements and how much better it has become. the staff was friendly and welcoming, especially james at reception. the room was clean, comfortable, and the beds were incredibly comfy.

Phone in room didn't work.

The hotel is conveniently located next to the Star City entertainment centre, making it a great choice for families. Guests have mentioned that there are plenty of restaurants and even a casino nearby, providing entertainment options for everyone. Additionally, the hotel is within easy reach of the city center of Birmingham, allowing guests to explore the city easily.

One guest has mentioned that the hotel's staff welcome was efficient but not warm, suggesting that the hotel could improve on providing a more friendly and personable arrival experience.