The Orange Tree is ideally situated opposite the train station, making it incredibly convenient for travelers like myself. The hotel is located in a nice area of London on the Thames river, offering picturesque views and a peaceful atmosphere. I also appreciated the attention to detail, with extra added touches that set it apart from usual branded hotels. The rooms on the 2nd floor were immaculate and had opening windows for fresh air that weren't near any noisy generators.

All was ok and there was nothing that I believe could be improved.

The staff quickly fixed the problem with the sky channel. The rooms are spacious and beautifully decorated. The bed is extremely comfortable. The location is central. The stand-alone bathtub and sky package on the TV are nice additions.

Located just a stone's throw away from the train station, this hotel offers a prime location for easy access to transportation. The rooms are spacious and spotlessly clean, with original fittings that give a cozy and warm atmosphere. The staff is friendly and enthusiastic, providing a warm welcome and excellent service throughout the stay. The food at the pub is delicious, with quality ingredients and expertly prepared dishes. Additionally, the hotel is conveniently close to Kew Gardens, making it a perfect choice for nature lovers.

Despite the overall positive experience, some guests noted that the room rates were on the higher side for a pub-owned chain hotel.

Stayed at a wonderful hotel in Richmond with excellent staff and a large, comfortable room. Despite being near the airport and a busy road, the room was quiet. The location was perfect, close to the train station and bus stops, making it easy to explore Kew Gardens and the River Thames. The hotel also had a great bar with a lovely atmosphere and friendly staff. The room in the eaves was charming, and the bath at the foot of the bed was a nice touch. The new manager was very helpful and open to feedback on how to improve.

The room at Orange Tree was beautifully decorated and furnished to a high standard, making my stay very comfortable. The location was also fantastic, right across from the train station and in the heart of the high street. Despite being in a busy area, the room was surprisingly quiet, allowing for a peaceful night's sleep. The staff was friendly and helpful, ensuring a pleasant experience overall. I would definitely recommend this hotel for its lovely rooms and convenient location.

The location is quite noisy, being in a busy area, but the rooms on the second floor offer a peaceful stay. I particularly enjoyed the attention to detail, with opening windows that allowed for fresh air to circulate in the room. The highlight of my stay was the roll top bath free standing in the room, adding a touch of luxury to the accommodation. Additionally, the breakfast provided was delicious and satisfying.

All was well, no complaints.

The rooms on the third floor are immaculate and come with great facilities, including a roll-top bath that adds a touch of luxury. The staff are friendly and attentive, and the breakfast is delicious.

All was perfect.

Very good room, quiet, nice pub downstairs, helpful staff, perfect location for Kew Gardens and river walks.

Could not be improved in any way.

Fantastic location, quiet, comfortable huge bed, big room, Nespresso.

Everything is what I need and want.

The Orange Tree in Richmond offers a warm and simple atmosphere with fantastic staff. The room design is very nice, with a coffee machine and lovely tea setup. The spacious bathroom with big, new towels was a pleasant surprise. The dining area is worth staying in to experience a real British hotel with soul. Recommended if it fits your budget.

Felt really good, no complaints whatsoever.

Conveniently located near transportation and attractions. Friendly staff, spacious and comfortable room. Quiet despite nearby traffic and airport. Enjoyed the charming bar and dining area. Authentic English atmosphere.

Comfortable room with attractive decor, loved the window seat. The staff were lovely and went out of their way to assist us.- Good bathrooms and beds were comfortable.

Shower took ages to drain, and we didn't receive much assistance when we reported it. The lack of an elevator made it difficult to carry our suitcases up the stairs.

Had a wonderful Christmas at this hotel! The staff were extremely friendly and helpful, making our stay very enjoyable. Loved the decor and cozy atmosphere of the hotel. They offered complimentary water and sweets in the room which was a nice touch. The location was perfect, with easy access to the train station and great pubs and restaurants nearby. The breakfast was delicious and had plenty of options to choose from.

The WiFi was a bit spotty and wasn't always reliable. The acoustics in the hotel were not the best, so noise could be heard from other rooms and the street outside at times.