For the price we paid, we definitely got our money's worth. The room had a luxurious feel and the bathroom facilities were fantastic. The location was perfect for exploring and despite being next to a pub, it was surprisingly quiet. The staff treated us well and the check-in process was smooth.

Breakfast selection could be improved by offering a wider variety of tea options rather than just coffee.

Great value for money and a comfortable room with an excellent shower. The location is brilliant, with easy access to everything we needed. The staff were highly responsive and made our check-in and check-out process a breeze.

The breakfast offerings could be improved by providing a wider variety of options.

As those travelling by car, we loved the convenient location right on the high street. The self check-in process was easy and hassle-free. The room was perfect with a comfortable bed and excellent shower. The hotel provided toiletries and the bed was exceptionally comfy. We really appreciated the reminder about quiet hours.

Felt snug, nothing to complain about.

This quirky 2 bed apartment is centrally located on the High Street, providing easy access to restaurants and pubs. The owners provide thoughtful amenities such as milk, orange juice, crisps, and brioche upon arrival. The apartment is well-designed, comfortable, and equipped with everything needed for a pleasant stay. The bed is super comfortable, the decor is beautiful, and the bathroom is stunning, with modern lighting fixtures and a lovely mirror over the double sink.

Felt like a fairy tale, with nothing being too much trouble.

Our stay at The Hugo was absolutely fantastic! The apartment was in the heart of the city, perfect for exploring and enjoying the vibrant atmosphere. The host was incredibly helpful and always available to answer any questions. They even provided ear plugs in the front bedroom, which was quite thoughtful considering the city noise. Additionally, we were pleasantly surprised by the complimentary orange juice, milk, coffee, tea. It made our stay even more enjoyable.

Felt very well taken care of, nothing to complain about.

Exceptionally clean, high-end finish. Amazing value for money. Central location near bars, restaurants, boat tour, cathedral. Lovely comfortable apartment. Warm during cold snap. Nice touch with provided refreshments. Comfortable beds and good shower. Ideal base with nearby carparking. Excellent communication from host

Can't fault the property in any way.

Great facilities and modern decoration. Everything was clean and well thought out. Perfect location with parking and station nearby. Nice to have air-conditioning. Bathroom was clean and well designed, with good towels and nice toiletries. Price was good value for money. Bed was comfortable with lots of cushions and pillows. No on-site staff, but the operator was communicative and helpful.

No tea provided, only coffee. The room was small and the bed was a tight fit, making it difficult to move around.

I absolutely loved staying at this hotel! The location is perfect, right in the heart of the city centre. It's just a short walk to the Marlowe theatre and all the major attractions. The room was spacious and beautifully furnished, with a comfortable bed and a great shower in the bathroom. The service was outstanding, with daily cleaning and excellent security. I also appreciated having a coffee machine in the room. a fantastic experience!

That the walls between rooms were not completely soundproof, but I was lucky that the other guests were considerate during my stay.

Conveniently located in the city center, The Hugo offers beautifully decorated rooms with all necessary amenities. Despite the bustling high street, the rooms are surprisingly quiet and the beds are very comfortable. The check-in process is seamless with easy-to-follow instructions. a highly recommended hotel for a pleasant stay.

The bed was incredibly comfortable, ensuring a good night's sleep after a long day of business meetings. The location of the hotel was perfect, with everything I needed within walking distance. The self-check-in process was straightforward and convenient.

The walls in the hotel were quite thin, which meant I could hear my neighbors talking late into the night. It was a bit disruptive and made it difficult to relax and unwind.

The location of the hotel was absolutely perfect, just a few steps away from the Marlowe theatre. The room was incredibly comfortable and had everything we needed. The bathroom was a standout with its walk-in shower, twin sinks, and amazing lighting effects. It was definitely a treat to have such luxurious amenities.

One minor downside was the lack of a reception area, which made it difficult for us to leave our bags for the day while we attended a wedding. the room was equipped with a coffee maker instead of a kettle, so we couldn't make tea and the coffee provided was very strong.

the hugo is the perfect place to stay in canterbury. the rooms are beautifully furnished and have great facilities. the central location is unbeatable, and despite being in the heart of town, it's surprisingly quiet. i can't wait to return!

Great value for money, room was impressive with air con and a coffee machine. Comfortable bed and fabulous shower. Excellent location near the Marlowe Theatre. Fast and helpful customer service from Ben.

Breakfast selection could be improved with more variety.

The location, cleanliness, value for money - all were excellent. Communication with the owner was easy and efficient. Check in and out was straightforward. Bed was extremely comfortable. Huge, lovely shower room. Nespresso machine in the room. Stylishly fitted, high-spec room. Perfect central location.

For us it was ideal.

We recently stayed at a hotel in the heart of town. The location was ideal, as it was on a slope, giving us beautiful views of the surrounding area. Being in the town centre, it was just a short stroll to the bustling streets and not far from the magnificent cathedral. The room we stayed in was modern and clean, with a comfortable bed and a spacious bathroom featuring a large shower and twin sinks. The service was exceptional, with self check-in making everything hassle-free. We also appreciated the modern facilities, such as the smart TV and the coffee maker in the room.

Although the hotel provided ear plugs due to thin walls, we could sometimes hear noise from neighboring rooms.