When visiting this establishment, you'll love the location since it's right next door to the train station in a lovely setting on the outskirts. It's an easy walk to the city centre, or you can drive further afield. The rooms are gorgeous, with comfortable beds and bathroom amenities. The staff provides excellent service and takes care of their guests. The breakfast is decent, but it can be chaotic during peak hours. However, this is the only major flaw at this establishment.

Good location, comfortable room and bed, quiet surroundings. Friendly staff, nice areas for drinks. Convenient for station, city wall tours, town center, and Christmas markets. Lovely receptionist, caring and made us feel special. Fantastic hotel for our anniversary. Clean and stunning. Best hotel we've stayed at. Grand lobby and sitting area. Suites with dinner and breakfast. Amazing bathroom, walk-in shower, roll-top bath. Views of York Minster and the city. Nice lounge and food. Impressed with cleanliness, decorations, and staff. Will definitely return in the summer. Favorite place made even more special.

We recently stayed at this luxurious 4-star hotel for our minimoon and had a wonderful experience. The location of this hotel is perfect, just a short walk from the train station and within walking distance of the city centre. This made it incredibly convenient for us to explore the city and visit all the attractions. The staff at this hotel were extremely friendly and welcoming, always greeting us with a smile and making us feel right at home. The room itself was comfortable and cosy, with a smart TV that allowed us to access different apps. The shower was also powerful and enjoyable, giving us a refreshing start to our day. The view from our room was breathtaking, overlooking the beautiful gardens and the city skyline. We also enjoyed using the swimming pool, which was well-maintained and not overcrowded. our stay at this hotel was excellent and we would highly recommend it to others.

While most of the staff were friendly and helpful, we encountered a few instances where some staff members were rude and acted as if we were an inconvenience. However, after speaking to reception, the service improved and we were treated with the utmost care and attention.

The staff were super friendly and helpful. The location is great if you’re coming from out of town and travelling in by train. The rooms are beautiful and luxurious, and you don’t have to spend thousands to have a lovely time. The attention to detail is great, with fresh milk in the fridge and complimentary tuck box in your room. The hotel bar is a great place to grab a drink or order food from the bar menu. The restaurant has a fantastic menu and a good selection of wines. The pool and leisure facilities are good and not too crowded. a great hotel for a group of friends going out at nights.

Felt very special, nothing was too much trouble.

The hotel is conveniently located adjacent to the railway station, making it easy to travel to and from the hotel. there are several local cafes nearby where you can enjoy a nice meal or a cup of coffee. The room and bathroom were clean, and the staff provided friendly service. The breakfast offered a variety of options, and the location provided a nice view of the surroundings.

Some guests were disappointed by the service in the restaurant.

I recently stayed at Principal hotel for a leisure weekend. The location, right next to the train station, was perfect for traveling and exploring the town. The beautiful building was tastefully decorated with a stunning staircase. The breakfast seating room was spacious and offered a variety of food options, while the restaurant served delicious meals. The room was clean and had a lovely view of the train station. The staff were friendly and the spa facilities were great. Will definitely stay here again.

Would recommend this hotel.

When I arrived at the hotel, the receptionist quickly addressed my concern about the room size and offered a larger room at no extra cost. The breakfast options were delicious and plentiful, although the plates could have been warmer. The spa was adequate for my needs and the massage was very relaxing. I had a pleasant stay and would recommend this hotel.

Stayed at Principal for our 30th wedding anniversary, great service and thoughtful touches like a 'happy birthday' plate of cakes in the room. Huge, well-appointed room with excellent bathroom. Lovely, helpful staff. Good variety of food for breakfast, with a bonus of a free 'tuck box' of snacks in the room. Great location and convenient on-site parking. Room had a large size and excellent view. On arrival, room wasn't ready but staff took us to the bar and bought us a drink - nice touch.

Would recommend this hotel.

I had a great stay at the hotel, the decor and facilities were stunning. The staff were pleasant and the location was perfect, close to the town center. The food on offer was lovely and the lounge was comfortable. The hotel was easy to find with plenty of parking. I would definitely recommend this hotel.

We really enjoyed our stay at this hotel. The location was perfect, right next to the train station and close to all the attractions in the city center. The staff were incredibly helpful and friendly, and they even upgraded our room and gave us a complimentary bottle of champagne when they found out we were on our honeymoon. The amenities were top-notch, with a beautiful garden bar and a lovely atmosphere. The room was clean and well-presented, with all the comforts we needed for a comfortable night's sleep. we were highly impressed with this hotel.

The hotel is also a great choice for families, with its convenient location and family-friendly amenities.

Well-maintained, polite service, and central location. Rooms are clean and come with useful amenities, such as a fridge and hairdryer. There is also ample parking for guests. The design of the hotel is elegant and the central reception areas are especially impressive.

This place is in a great location, right by the train station and within walking distance of the city centre. The staff are very helpful, offering room service, dry cleaning, laundry, and a welcome drink. The room amenities, including air conditioning, tea and coffee facilities, and a television, make for a comfortable stay. The restaurant offers delicious meals, including special diet menus, and the staff are excellent. The indoor swimming pool, sauna, and health club provide opportunities to relax and enjoy the stay.

Staff were initially a bit rude, but after speaking to reception, the service was good. I recommend this hotel to everyone looking for a comfortable and enjoyable stay.

Fantastic hotel, attention to detail, friendly staff, helpful, stunning decoration, clean rooms.

All was perfect.

Beautiful building, great location near train station, friendly staff, lovely pool, spacious suite with extra annex room, good breakfast options.

Nothing to be said.

We enjoyed the complimentary kitkat and croissants at breakfast. The location of the hotel was great, close to all the attractions in the city center. The big bath was a good feature in the room.

The attention to detail was lacking, with empty shampoo and conditioner bottles and not replacing bottled water. Tables were too small in the dining area, and there were missing teaspoons.