The lady at the front desk was helpful and friendly. The location was great, allowing us to easily explore the nearby museum and enjoy the scenic mountain roads. Additionally, there were rocking chairs outside the rooms for a pleasant view of the sunset and sunrise.

Our room was uncomfortable due to the broken thermostat, which made it either too hot or too cold. The bathroom was not clean and had water stains on the ceiling.

Friendly and helpful staff. Clean rooms with no complaints. Extra pillows and towels provided. Convenient location to the event. Excellent breakfast and hot coffee available all day. Pool lift for handicapped guests. Accommodating to special requests, such as milk for late-night cravings. Would definitely stay here again

All good.

The staff was very friendly and helpful, always ready to assist with any needs. The breakfast offered a wide variety of food options and was delicious. The location of the hotel was convenient and offered a beautiful view of the mountains.

There were some issues during our stay. The cable and WiFi were not working after the second day due to heavy snowfall, although this was not the hotel's fault.

We definitely got our money's worth staying at this hotel. The room was clean and comfortable, and the staff treated us really well. We loved the location too, close to other towns and surrounded by beautiful mountains.

The only thing that could've made the morning meal better was a wider variety of options.

The newly updated hotel offers excellent management, friendly staff, and a perfect room. The indoor pool and outdoor pool are great for both kids and adults. The lobby offers hot chocolate and coffee, while the rockers provide a relaxing spot. The maid staff is wonderful and the breakfast is delicious.

Felt truly spoilt, nothing was too much trouble.

The room was clean and spacious. The bathroom was also clean and spacious. The complementary bottles of water, cookie, and popcorn were a nice touch. The pool was clean and towels were provided. The staff was friendly and helpful.

The AC had a slight odor and could use a new filter. The shower head was awkward and couldn't be adjusted.

Friendly staff, southern charm, clean room, prompt microwave replacement.

Nothing all excellent.

I truly enjoyed my recent stay at Best Western Mountainbrook Inn. The reception upon check-in was incredibly friendly and helpful. The room was exactly what I needed - clean and comfortable. The continental breakfast offered a decent selection, with the added bonus of eggs, sausage, and make-your-own waffles. The view of the mountains from the front balcony was simply breathtaking. I would highly recommend this hotel for its convenient location and pleasant amenities.

One minor drawback was that the room I stayed in was located next to the laundry room, and the tub had a persistent drainage issue. However, when I shared this concern with the front desk upon checkout, the staff was apologetic and assured me that they would address the problem.

As a light sleeper, I really appreciated the quiet surroundings and peaceful atmosphere at this hotel. The beds were firm and comfortable, ensuring a good night's sleep.

Felt extremely well-cared for, couldn't find a single thing to complain about.

The scenic views were absolutely breathtaking, creating a truly memorable stay. The service provided by the staff was excellent, especially their efficient contact-free check-in process. Our room was spotlessly clean and the addition of rocking chairs outside was a charming touch. The pool area was a highlight, providing a fantastic space to relax and unwind. Despite some traffic noise, our overall experience was fantastic. We would highly recommend this hotel for your next stay!

Pleasantly surprised! Clean and updated room, friendly and helpful staff. Great breakfast and convenient location for exploring the area.

Some maintenance issues in the room, such as noisy bathroom fan and towel racks falling off. But overall, a comfortable and enjoyable stay.

I had a pleasant stay at Best Western in Maggie Valley. The room was spacious, clean, and quiet since it was located at the back of the motel. The location was convenient, with shops and restaurants nearby. The breakfast offered a great selection of food. I would recommend this hotel for a visit to GSMNP.

The location of the hotel was perfect for our ski trip, with easy access to the slopes. We also appreciated the pet-friendly policy and the convenience of the doggy yard for breaks. The rooms were nice and comfortable, with great beds for a good night's sleep. The breakfast offered a good selection of hearty options to start our day.

Although the rooms were clean and comfortable, the bathroom could use some updating.

The room was surprisingly spacious and clean. The beds were comfortable for a good night's sleep. The microwave and fridge were of good size and accommodated our leftovers and snacks. The location had beautiful views and ample, well-lit parking.

The temperature in the room was difficult to regulate. It would have been nice to have another outlet in the sink area for convenience.

Our stay at Best Western was fantastic! The location was perfect for our needs and the available dates worked well for us. The staff was friendly and helpful, making our check-in process easy. The room we stayed in was clean and spacious, providing us with a comfortable stay. The bathroom was also clean and spacious, and we appreciated the complimentary bottles of water, cookie, and popcorn provided daily. The pool was clean, and we were grateful for the towels provided. We didn't get a chance to use the fitness center, but it looked well-equipped. The well-kept grounds with beautiful flowers added to the pleasant atmosphere. we had a great experience and would definitely recommend this hotel.