I had a great stay at this hotel. The staff, especially Paul, was awesome. They were very helpful and efficient. The location was close to Tanglewood and in Great Barrington, which was perfect for exploring the Berkshires. The hotel facilities were well-appointed, and the lakefront rooms offered a beautiful view. The Indian food at Mint, the onsite restaurant, was excellent.

Nothing, it is perfect.

The breakfast buffet had a good variety of options, especially the fresh fruit and coffee. the location was perfect, right on a lake with a lovely deck to relax on. Plus, the room was very nice and spacious, with beautiful views.

I was disappointed to find out that there were many lodgers with dogs, especially since I have pet allergies. Additionally, the room service did not make up the beds and the hallways had rugs with pet odors.

The value for money at The Black Swan was excellent, and our room was spacious and beautifully updated. The location was perfect for exploring the area, and the staff treated us with utmost friendliness and professionalism.

Breakfast delights could have been improved with a more varied selection of food items.

Beautiful lakeside location, helpful staff who accommodated our room change, rooms nicely decorated, good restaurant options including an Indian restaurant. Conveniently close to nearby towns and attractions.

Clean rooms, friendly staff, beautiful lake, peaceful atmosphere, helpful text messaging system.

Nothing, all excellent.

I absolutely loved the picturesque view of the lake from my room and the small older deck that overlooked it. The hotel facilities were great, especially the spa bath in my room. The Indian food from Mint, the on-site restaurant, was superb. The service provided by the friendly staff was top-notch, from the hospitable welcome at check-in to the helpful assistance throughout my stay. The free coffee, muffins, and fruits in the morning were a nice touch, and I appreciated the free juice available all day.

Cannot find any fault.

We loved this hotel! As a young couple in our 20s, we were looking for a hotel on the lake with a beautiful view, hiking trails, and good restaurants, and we found it! Donald, the hotel staff. He suggested a better hiking trail and recommended the best local restaurants, which we absolutely loved. The location was perfect, with a beach just a short distance away. We had a fantastic time and would definitely return!

Would be happy to recommend this hotel.

This hotel offers an amazing location on a beautiful lake, providing guests with a stunning view of the water. The staff is incredibly friendly and attentive, ensuring that all guests have everything they need during their stay. The rooms are well-equipped with all the necessary amenities, making them comfortable and convenient for guests.

The hotel could improve the breakfast menu to offer more variety.

The lake view from our room was absolutely breathtaking. We had a balcony just a few feet away from the water, making it the perfect spot to relax and take in the scenery. The room itself was clean and comfortable, with all the amenities we needed. The WiFi was excellent and the TV had a good selection of channels. Additionally, having a Keurig coffee machine in the room was a nice touch. Despite the hotel's slightly outdated appearance, the comfort and tranquility of our stay made up for it. We also appreciated the variety of nearby restaurants to choose from, although the on-site Indian restaurant wasn't our first choice. we had a comfortable and enjoyable stay with a stunning lake view.

The Black Swan Lee - Lenox provided a comfortable and spacious room with tasteful decor. The bed was a treat, and the beautiful view of the lake added to the overall experience. The staff was friendly and the hotel was well-appointed with real mugs and glasses.

Can honestly say there wasn't anything not to like.

My stay at this hotel exceeded my expectations in every way. The rooms had been tastefully renovated with beautiful colors and finishes, creating a cozy and welcoming atmosphere. I particularly loved the attention to detail, such as the bedside alarm clock with a built-in USB charger for convenience. The hotel's location was also a major attraction, with stunning views from my room's small deck. I enjoyed waking up to the lovely view of the lake every morning, which made the simple hotel breakfast even more enjoyable. The staff were friendly and provided excellent service throughout my stay, ensuring that all my needs were met. this hotel offers great value for money and I would highly recommend it.

I couldn't find anything that needed improvement during my stay.

We had a fantastic stay here! The location is stunning - right on the lake, and only minutes away from restaurants and shops. The service was top-notch with helpful and friendly staff, and the breakfast options were great with a beautiful view. The rooms were modern, clean, and cozy, with comfortable beds. Plus, the Indian restaurant on-site was delicious!

We were so happy to find the Black Swan Inn. We were visiting from California to see the National Shrine of Divine Mercy. The recently renovated hotel did a beautiful job! The room, although a bit small, was nice and comfortable. The staff was exceptional, especially Kara at the front desk. She was extremely helpful and provided us with great information. The breakfast was fantastic and the manager even stopped by to check if everything was to our satisfaction. The location was great and the room was clean. We highly recommend this Inn and plan on returning next year.

Would be happy to recommend this hotel.

This hotel is an absolute gem! the staff were incredibly friendly and accommodating, making our last-minute check-in a breeze. Secondly, the room was clean, comfortable, and had all the necessary amenities, including a strong shower and a handy heat lamp in the bathroom. And the view from the breakfast room in the morning was simply breathtaking - overlooking a beautiful lake. Lastly, the reasonable off-season price made this hotel excellent value for money, especially considering its convenient location on the lakefront.

No major issues - everything was just fine.

I had a fantastic stay at a comfortable hotel with tastefully designed and spacious rooms. The staff were attentive and made me feel very welcomed. The hotel is located close to Tanglewood, restaurants in town, and the outlet mall. The hotel facilities were great, including a workout room and a laundry room for convenience.

Nothing it is perfect.