The rooms were spacious and comfortable, providing a great place to relax after a long day. The location was excellent, with easy access to nearby attractions and restaurants. The view from the hotel was amazing, offering a picturesque scene to wake up to in the morning.

One staff member gave us incorrect information about canceling our reservation, leading to confusion and frustration. Additionally, the breakfast options were overpriced and not up to the standards we expected from a hotel of this caliber.

I had an incredible stay at this luxurious hotel by the harbor. The location was perfect, as it was connected to the venue, making it incredibly convenient. The staff were exceptional, from the friendly housekeeping team to the welcoming front desk staff. The rooms were beautifully decorated with updated furnishings, and the view from the room was simply spectacular. The service provided was top-notch, with quick check-in and helpful assistance from the staff. The attention to detail in the room was impressive, with minimal carpeting and subtle lighting, creating a cozy and stylish ambiance. my experience at this hotel was excellent, and I would highly recommend it.

I recommend this hotel to everyone.

Very friendly and helpful staff, arranged transportation, friendly bar staff, convenient location near KeyBank Center, excellent service, great breakfast.

Nothing to be said.

The hotel is conveniently located near the arena, making it a great choice for those attending concerts or games. Guests have raved about the comfortable beds, walk-in showers, and high-end sheets in the rooms. The service provided by the staff is exemplary, with fast elevators and helpful valets. The on-site restaurant, Panorama 7, offers delicious food and breathtaking views. It's the perfect spot to enjoy a meal while taking in the beautiful scenery of the harbor.

Some guests have expressed disappointment with the lack of a pool at the hotel.

We had a wonderful stay at this luxurious hotel on the harbor. The location was perfect, with the concert venue and the arena just a stone's throw away. We enjoyed the stunning view of the pier from our room, and the service was top notch. The staff, especially Brittany at the reception desk, went above and beyond to make us feel welcome. We were pleasantly surprised with a special anniversary treat, a bottle of champagne and a delicious dessert, which made the experience even more memorable. The amenities provided, such as room service, dry cleaning, and wake-up service, were of exceptional quality. The hotel also had a well-equipped fitness center and a restaurant with a wide variety of dining options. our stay was excellent and we highly recommend this place to anyone looking for a luxurious and comfortable hotel experience.

We will definitely recommend this hotel to our friends.

I absolutely loved my stay at this hotel! The updated furnishings and decor were fantastic, giving the place a modern and stylish feel. The use of materials on the floors and walls, as well as the lighting throughout the hotel, were top-notch. The minimal carpeting in the room was a pleasant surprise, and the subtle lighting on the headboard and the backlit mirror in the bathroom added a touch of elegance. The shower was also very appealing, and the attention to detail was the best I have experienced in several years. Additionally, the location of the hotel was perfect, as it was conveniently located near the harbour, the arena, and the concert venue.

All was good.

The valets were incredibly friendly and welcoming, making us feel right at home. The fluffy eggs at breakfast were a delightful surprise, and the bed was so comfortable that we had a hard time getting out of it in the morning. We also loved the large flat-screen TV in our room and the fantastic view of the harbor. The bathroom had a great magnifying makeup mirror, and the bone pillow provided the perfect support for relaxed reading.

We had some issues during our stay. We asked for a quiet room, but ended up near a sound stage which was quite loud.

The hotel is new, clean, and quiet, with updated furnishings and good lighting throughout. The staff is helpful and went above and beyond to assist with forgotten items and transportation. Convenient location for Key Bank Center concerts.

I had a fantastic stay at Marriott LECOM. The rooms were amazing and the view was spectacular. The staff, especially Brittany, were welcoming and provided top-notch service. They even surprised us with champagne and dessert for our anniversary.

The morning meal could be improved with more variety.

The hotel offers stunning views of the lake and Key Bank Center, which is connected to the hotel. The M club offers a great breakfast and 24/7 snack access. The hotel is perfect for hockey fans, with easy access to the Sabres' practice rink. would recommend.

The hotel location was ideal for our stay, as it was close to the Key Bank Center where we were attending a show. The staff was friendly and provided great service throughout our stay. The valet and front desk were especially helpful and made us feel welcome. Another advantage was the comfortable rooms, which had a nice decor and facilities.

Our room was not properly cleaned, as we found socks from a previous guest under the bed and various items under the sofa. The shower also seemed to have been neglected in terms of cleanliness.

The value for the money was great and the room was clean and nice. The location was perfect for attending events at the Keybank Center, just a short walk from the parking garage. The staff were incredibly nice, professional, and helpful throughout our stay.

The breakfast selection could have been better, especially the bacon which was the precooked variety.

Convenient location next to an event venue. Pleasant staff, especially at the front desk and restaurant. Cozy and comfortable rooms with clean, spacious showers. Tasty breakfast options available. Plenty of nearby attractions to explore.

Rooms are nice with a great view. Service is top-notch, especially Brittany at check-in who made us feel special. The staff is friendly and helpful, arranging transportation and asking about our experience. Will definitely stay again.

The hotel is conveniently located close to the arena, within walking distance to restaurants and an event venue. The room is modern and features a spectacular view of the harbor. The bathroom has plenty of counter space for toiletries and the staff is helpful in attending to guests' needs.

The parking garage can be confusing to navigate, and the shower sprayer may not provide adequate pressure or temperature control.