I can't believe the roach issue we faced! The first room was infested, with bugs crawling on the mattress. Even the replacement room was a letdown—while clean, it reeked of cigarette smoke and we spotted bugs in the restaurant too.

Exceptional dining experience and perfect location

a pleasant visit with beautiful views!

One thing that really stood out to me was the spacious bathroom and jacuzzi in the room. It was a nice touch to have that extra bit of luxury. there were a few things that could be improved upon. The cleanliness of the pool and hot tub left much to be desired. It would have been nice to relax in a clean environment after a long day out. the lack of a breakfast buffet was a bit disappointing, especially since it was one of the reasons we chose to stay there in the first place. the staff member Sarah really went above and beyond to make our stay enjoyable. Her assistance in addressing our concerns about the uncomfortable beds was much appreciated.

Location is exceptional. A short walk to stunning falls and perfect photo ops. amenities fall short. When we arrived, we faced a blizzard state of emergency. Communication was lacking. We weren't informed about canceled excursions or limited staff. Dining options were reduced to cold box lunches on Christmas Day. Staff, though friendly, were overwhelmed. While the shower was excellent and the bed comfortable, cleanliness is crucial. We found blood-stained bedding, a jarring oversight. While management attempted to compensate, it didn’t excuse the initial slip. Parking fees and unresponsive service compounded frustrations. With so many aspects needing attention, this stay missed the mark despite its potential. Caution is advised.

The staff was super quick and kind, offering us a ton of those delicious cookies - I could eat those every day! The restaurant downstairs was top-notch with great drinks, a nice wine selection, and stunning views of the park and river. Although the parking situation was a bit pricy and breakfast wasn't included, the location was primo for catching the July 4th fireworks; just wished the bar staff didn't smoke right in front during the show. 🎆

The room had a comfortable bed with decent sheets, but the overall cleanliness left something to be desired. The couch felt dirty and the carpets were stained. The temperature control worked well, providing a cozy environment. Unfortunately, noise levels were a problem at night with kids running in the halls. The lighting was dim, and the bathroom was missing basic amenities like tissues. While the room was spacious, it lacked attention to detail. The location was convenient for nearby attractions, but the general upkeep of the room diminished the overall experience.

During our visit to Niagara Falls, we were delighted by the warm and helpful staff at the hotel. The check-in and check-out process was efficient, and we couldn't resist the delicious cookies they offered. Despite some minor inconveniences like paid parking and unmet room requests, the friendly service and cleanliness of the rooms left a positive impression on us.

The room was clean and had a beautiful view of the river. Room service was fast, and we enjoyed a nice breakfast in bed.

It wasn't exactly budget-friendly, but worth it!

The whirlpool facing the parking lot was a downside, but the staff went above and beyond. The restaurant had its drawbacks, but the room upgrade was a pleasant surprise. Kids' energy was managed well, and the free cookies were a hit. A wonderful getaway destination.

I had a comfortable stay at Doubletree By Hilton Niagara Falls. The location was convenient, with a nice view of the river. Housekeeping issues were promptly addressed by the staff. The reception team displayed warmth and helpfulness, making me feel welcome during my solo travel journey.

Lovely riverside location with beautiful walking paths nearby, just a short drive from town. The chocolate chip cookies are a delightful treat, and restaurant staff are top-notch, but the food prices can be a bit steep. Unfortunately, the room cleanliness left something to be desired—dust and hair were unwelcome surprises. The noise from neighboring rooms made it hard to sleep, and management could improve communication, especially when it comes to room availability. Still, the pool and decent service made for a decent outing, despite some bumps along the way.

Had a fantastic stay during my business trip! Loved the spacious room with a surprise balcony overlooking the river; perfect for unwinding. Location was prime for visiting the nearby attractions, and the food and service were top-notch. The staff, especially Shauna at the front desk, was incredibly helpful and accommodating.

Experienced some hiccups during my stay. The parking situation was a bit inconvenient with separate fees, and the lack of attention to detail in the room's cleanliness and amenities was disappointing.

The hotel had some issues - front desk mix-ups, no housekeeping, and old amenities. But the location was great near the river and park. I did like the clean room and hot shower, despite service faults. The exterior looked nice, but improvements are needed for a more comfortable stay.

The hotel was close to Niagara Park and had a restaurant, with great views from the room balcony. The room was spacious with two queen beds, a good breakfast buffet, and delightful warm cookies at check-in.

My friends and I had a blast being so close to Niagara Falls State Park - those views were lit! The staff at the hotel were chill, making our stay rad. Jet Boat Excursions and Wine Trail Tours added to the epic vibes of our trip. The accommodations were totally on fleek!

More lively entertainment options at night would have been wicked cool for young party peeps like us.