I had an exceptional experience at Holiday Inn Express - Albany Airport. The front desk staff, Dave and Seeranie, went above and beyond to ensure my stay was comfortable and stress-free. They were attentive, professional, and genuinely caring. Despite a challenging check-in situation, they made me feel welcomed and valued as a guest. The room was clean, spacious, and modern, with bright lighting. The hotel's location was convenient, making it easy to find and accessible to the Capital district. I highly recommend this hotel for its excellent service and comfortable accommodations.

The beds were extremely comfortable with great pillows and surprisingly soft bedding. The towels were thicker than standard. The well-lit mirror over the sink was a nice touch. The room was quiet and had a convenient entry from a nearby door. The receptionists were pleasant and helpful. The microwave and refrigerator in the room were useful, and we appreciated the frozen meals available for sale in the lobby. Bagged breakfasts and receptionist-prepared coffee in the morning were a bonus. The hotel's location near a Whole Foods Market and other shops was convenient. the hotel provided good value for the money and the staff was friendly and helpful. It was a great choice for families.

Felt lucky, no complaints at all.

This hotel is conveniently located near the airport, making it a perfect choice for travelers. The rooms are clean, comfortable, and well-equipped with a desk, small refrigerator, microwave. The beds are exceptionally comfortable, ensuring a good night's sleep. The breakfast offers a variety of options to choose from, providing a great start to the day. The hotel is close to various amenities, including a Whole Foods and a popular restaurant, BJ's Restaurant and Brewery, making it easy to find everything you need in a small area.

There were some issues with the sound-proofing between rooms, which could be improved to ensure a more peaceful stay.

Convenient location, quiet rooms with separate entrance, comfortable beds, microwave and refrigerator in room, bagged breakfasts and coffee provided in the morning.

I had a great stay at this hotel! the location was perfect. It was close to the mall and restaurants, which made it convenient for shopping and dining. Secondly, the rooms were clean and modernized, and I loved the fact that there were plenty of outlets for charging my electronics. The hotel had clearly been remodeled, and the brighter lighting was a nice touch. Lastly, the breakfast served was a great way to start the day. It had a good variety of options and was a nice bonus to have included.

All was fine.

Great location near highway and mall. Good restaurants nearby. Friendly staff and ample parking available.

Terrible smell in the room and live cockroach found in the bathroom. The breakfast was not appetizing, with black bananas being served as "fresh fruit".

Our stay at Holiday Inn Express was fantastic from start to finish. The location was convenient, with a mall and restaurants nearby. The breakfast was delicious, and we enjoyed a variety of options. The staff, particularly Dave and Seeranie, went above and beyond to ensure our comfort and satisfaction. They were professional, caring, and provided exceptional customer service. Despite a few small bumps like slow wifi and limited desk space, our overall experience was outstanding. We highly recommend this hotel.

I had a fantastic stay at the Holiday Inn Express & Suites in Albany. The breakfast options were excellent and there was something for everyone. The room was clean and the bed was incredibly comfortable. The staff at the front desk, especially Dave and Seeranie, were incredibly helpful and went above and beyond to ensure our stay was enjoyable. The customer service they provided was outstanding and made a huge difference in our overall experience. They really made us feel welcome and taken care of. I highly recommend this hotel for a comfortable and enjoyable stay.

The comfortable beds at Holiday Inn Express made our stay truly enjoyable. The linen was fresh and clean, and the mattress was the perfect firmness. We had a great night's sleep!

Although the pool wasn't very clean during our visit, it didn't dampen our overall experience.

Convenient location near restaurants, shops, and highway. Smooth check-in/out process. Nice pool, though not very clean. Enjoyed hot breakfast options. Prompt response to issue with sheets. Sufficient parking available.

Superb bed, convenient location, friendly staff, good WiFi, exceptional value.

Nothing for me.

Convenient location: the hotel is situated in a prime location, surrounded by a shopping mall and a variety of restaurants. It was so convenient to have everything within walking distance. Updated and comfortable rooms: the rooms at this hotel are nicely updated and the bed was very comfortable. It made for a great night's sleep after a long day of Christmas activities. - Breakfast bar: the breakfast bar was a welcome bonus, with a variety of options to choose from. It was a great way to start the day before heading out for more holiday fun.

Shower issues: Unfortunately, we experienced a couple of issues with the shower. First, it took some time for the water to heat up in the evening.

Modern, clean room with plenty of conveniences. Helpful and friendly staff. Convenient location near restaurants.

Great staff, clean rooms, comfortable beds, excellent location near highway and mall, good restaurants nearby.

Felt like family, nothing to complain about.

We had a great stay at Holiday Inn Express. the beds were comfortable, the pillows were cozy, and the sheets were clean. the room was neat and tidy when we arrived, and the cleaning staff even left mints on the table, which was a nice touch. We also appreciated the cute little swan/duck facecloths in the bathroom. the hotel accommodated our request for adjoining rooms, and the location was convenient for our needs. the breakfast options were plentiful and the staff kept everything replenished. the shower was great and overall, we enjoyed a quiet and pleasant stay.