I had an amazing experience at the hotel thanks to their exceptional customer service. The staff went above and beyond to make my stay stress-free, starting with an extremely friendly check-in by Madison. She even took care of my bags before my check-in time and helped me find a place to rest between my concerts. The communication between employees was impressive, as Joy knew to expect me and had my bags ready when I arrived after hours. She also assisted me in getting on a train and gave helpful directions and advice. The hotel itself was clean and in a great location. I was extremely pleased with my experience.

Great location, clean room, comfy bed. Breakfast simple but good. Friendly staff, overall enjoyed our stay.

The location of the hotel was perfect, with easy access to public transportation and within walking distance of numerous restaurants and attractions. The staff were friendly and provided excellent service throughout my stay. I also enjoyed the comfortable bed and the good water pressure in the shower.

My stay was marred by the constant exterior noise, particularly from the HVAC system in the alley next to the building. It was a nonstop, annoying grinding and whirring sound that disrupted my sleep.

I had a great experience at Fairfield Inn in downtown Chicago. The front desk staff was incredibly helpful and accommodating. When I mentioned that the sofa bed was uncomfortable, they provided me with an air mattress to ensure a comfortable sleep. They even gave me extra points for the inconvenience. The hotel's location is fantastic, within walking distance of everything I needed.

The hotel is conveniently located near shopping, restaurants, and public transportation. The staff is friendly and accommodating, making the stay enjoyable. The rooms are clean and up to date, providing a pleasant experience. The continental breakfast is fresh and adequate, catering to various dietary needs, including vegetarians and vegans.

The staff is extremely helpful and goes above and beyond to ensure a great stay, leaving guests feeling very happy and satisfied.

This hotel was a great deal for the price. It is conveniently located in the heart of the city, just across the street from a fire station. The staff was very friendly and accommodating. We stayed in a room on the lower floors with a great view of the city. The breakfast served on disposable dishes had a nice assortment of items including gluten free options.

Nothing needed improvement, everything was just ok.

I recently stayed at this hotel and had a great experience. The staff were friendly and professional, making me feel welcome throughout my stay. The rooms were clean and comfortable, with everything I needed for a pleasant stay. The location was convenient, just a short walk away from Michigan Avenue and the Magnificent Mile. I was impressed with the value for money and will definitely be staying here again.

All was perfect, nothing to improve.

We absolutely loved our stay at the hotel! The location was fabulous, right in the middle of everything and lots of things to do nearby. The staff at Fairfield Inn was great, always friendly and helpful. The rooms were clean and comfortable, and they even provided us with earplugs. Despite being busy due to a concert in town, the staff remained exceptionally nice. Parking was good as well. This was our second time staying here and we'll definitely be back!

Nothing 🙅‍♀️

Professional and friendly staff. Excellent front desk service. Wonderful dining facility. Enthusiastic and professional staff members. Amazing breakfast with hardworking and friendly staff. Convenient location close to trains and restaurants. Staff goes above and beyond to remember guests and make them feel welcome. Special attention given for special occasions like birthdays

Cannot find any fault.

I had a great stay at Fairfield Inn! The staff was welcoming and helpful throughout my visit. The room was clean, modern, and had attractive decor. The breakfast in the morning was wonderful, with a wide variety of options to choose from. I highly recommend this hotel for a comfortable and enjoyable stay.

I recently stayed at Fairfield Inn in downtown Chicago for a family visit. The staff was exceptional, addressing us by name and making us feel welcome from check-in to check-out. They even arranged for adjoining rooms so we could easily be together. The rooms were spacious, clean, and comfortable, with cozy beds. The location was perfect, within walking distance of restaurants, sights, and public transport. The staff went above and beyond, offering recommendations and special offers for local attractions. I will definitely stay here again.

100% Recommend this hotel.

This hotel is a great choice for anyone looking to explore the city's attractions and landmarks, with plenty of things to do within easy reach. You can easily access public transport to take you wherever you want to go, and there are tons of activities you can reach on foot too. The rooms are well-maintained and clean, with everything you need to make your stay comfortable. The staff is friendly and helpful, always ready to assist you with anything you might need. Breakfast is a great perk, with a variety of dishes to choose from.

The parking prices are a little steep, but it's still a great place to stay.

As a light sleeper, I loved the quiet and peaceful atmosphere in the rooms. The beds were comfortable and provided a restful night's sleep.

Felt lucky, no complaints at all.

We got great value for our money at Fairfield Inn. The room was comfortable and clean, and the location in the vibrant River North area was perfect for exploring the city. The staff treated us with warmth and professionalism, especially Stephanie at the front desk and the helpful concierge who assisted us in booking tickets for an architectural boat cruise. The convenience of valet parking made our stay even more enjoyable.

Breakfast delights could have been improved with a few more hot options and tea and hot chocolate packets.

I had an amazing stay at this hotel! The location was perfect, right in the heart of downtown and close to all the major tourist attractions. It was so convenient to be able to walk to all the attractions that we were going to see. The cleanliness of the hotel was impeccable, with clean rooms and fresh towels. The hotel facilities were also top-notch, with everything well maintained. The breakfast served by Fannie was a highlight of my stay, she was so friendly and provided excellent service.

Nothing everything was great.