The staff was incredibly friendly and accommodating. They helped carry our bags and even brought us complimentary cheesecake for our birthday. The hotel had a beautiful bar, lobby, and patio. We felt like family by the time we checked out. The employee working in the evening was fabulous and made us feel welcome.

We got great value for our money at this hotel. The room was clean and comfortable, making our stay enjoyable. The location was convenient and the staff treated us like family, going above and beyond to make us feel welcome.

If I had one suggestion to improve, it would be to enhance the breakfast offerings.

My stay at Hilton Garden Inn Lubbock was exceptional. The beautiful lobby with cozy fireplace and thoughtful extras made me feel welcome. The dining staff treated me like I was dining in a 5-star restaurant, and the food options were varied and delicious. The customer service from the front desk staff, especially Vreznaia and Monica, was fantastic. The beds were extremely comfortable, making for a great night's sleep. Despite a few minor issues with cleanliness, I would recommend this hotel overall.

The hotel was conveniently located near the freeway, making it easy for us to travel. The staff was incredibly friendly and welcoming, making us feel like family during our stay. The rooms were spacious and comfortable, with a large and comfortable bed. Despite being close to the pool area, we didn't experience any noise. The hotel facilities were also top-notch, with a beautiful bar area, lobby, and patio. Plus, they had delicious cookies and coffee available at all times.

Nothing, it is perfect.

The hotel provided excellent customer service, including lighting the fire pit and preparing a birthday gift for my nephew. The rooms were spacious, clean, and comfortable. The food at the restaurant was delicious, with options like flatbread and pork chop. The staff, including our waiter Case, were friendly and attentive. a great value for the price.

The staff made us feel extremely welcome and went above and beyond, nothing was too much trouble.

The staff's attention to detail and exceptional service made us feel like family. The rooms were spotlessly clean and well maintained throughout our stay. We loved the complimentary coffee bar and the added touch of lemonade and cookies. The location was ideal, with easy access to shopping and Texas Tech. a fantastic experience!

All was great, nothing to complain about.

This hotel exceeded our expectations in many ways. Firstly, the attention to detail was remarkable. The rooms were spacious and clean, providing ample space to relax after a long road trip. The staff were incredibly friendly and went out of their way to ensure our comfort. Additionally, the basic amenities provided, such as the huge soaking tub and big fridge in the room, were absolutely fantastic. Lastly, the location of this hotel was perfect for us as it was conveniently close to shopping, restaurants, and highways. this hotel provided us with exactly what we needed after a tiring journey.

All aspects of our stay at this hotel were satisfactory.

New hotel, spacious rooms, comfortable bed, friendly and helpful desk staff.

Nothing for me.

Great staff and comfortable lobby. Lots of space to gather and meet. Good breakfasts.

Bathroom not well, maintained, dirty mats, and non, slip surface peeling off in the bathtub. Over, softened water felt slimy.

The hotel was clean and convenient to the highway. The breakfast was tasty, with options to order freshly cooked food. The sitting areas were comfortable and the staff was friendly and responsive. The TV control was wrapped for hygiene. Very nice overall.

The bed was comfy, the room and facilities were clean, and the indoor pool was a bonus. The staff was friendly and helpful, going above and beyond for special occasions. The location was nice and quiet.

Cannot find any fault.

Friendly employee at evening shift. Great dinner options, tried the flatbread and pork chop. Breakfast cooked to order. New and well-maintained facility. Nice and quiet location.

As young travelers, we loved the delicious breakfast and evening meals at HGI. The waiter/bar tender, Case, was always friendly and ready to serve. The chef's flatbread was a highlight of our stay. The comfortable bed and ample pillows made for a great night's sleep. The room was well-appointed and clean. The hotel's newness added to its appeal. The helpful desk staff made us feel welcome and provided useful information about Lubbock.

We felt looked after and had no reason to complain.

During my stay at Hilton Garden, I encountered exceptional service from the friendly and welcoming staff. The team went above and beyond to make me feel valued, recognizing me by name and providing top-notch service. The hotel itself was impeccably clean and in excellent condition. The lobby was comfortable, and the outdoor seating area with a fire pit was a lovely touch. Additionally, the convenient location near a shopping center made it easy for me to find everything I needed. The hotel restaurant exceeded my expectations, with delicious food and a standout server named James. I would highly recommend this fantastic hotel.

During our romantic escape, we had a great time at the hotel. the breakfast and dinner options were fantastic, and we loved the convenience of being able to enjoy our meals without having to leave the property. the staff, especially the waiter/bar tender, Case, was courteous and ready to serve. the chef impressed us with the delicious flatbread dish. we really enjoyed our stay at this hotel.

There were a couple of downsides to our experience. it would have been nice to have a morning newspaper available.