Excellent Service

During my recent stay at Holiday Inn Express & Suites Charleston Dwtn -Westedge, I encountered a flooding situation due to heavy rainstorms. However, the outstanding service provided by the hotel staff made all the difference. They went above and beyond to assist me with changing my restaurant reservation and even called a taxi for me. The front desk staff also had a tracker for the trolley, ensuring minimal waiting time. In particular, Alfonso was extremely helpful in securing a parking spot and assisting with our luggage. The room we stayed in was one of the two available suites and it was absolutely outstanding. It was clean, spacious, and offered breathtaking views. The breakfast provided was also very good with a variety of options. Although the hotel's location may not be convenient for those with young children, if you are looking for exceptional service and value, I highly recommend this hotel.

The room was clean and the staff was friendly and helpful. They made our stay pleasant by offering a delicious breakfast every morning. The location of the hotel was great, with easy access to key attractions and amenities in the area.

There were a few negative aspects of our stay. First, the management accessed our safe without notifying us, which made us feel uneasy about the security of our belongings.

We recently stayed at the Holiday Inn Express in Charleston for a few nights. Our travel purpose was to explore the city and enjoy a relaxing vacation. The hotel exceeded our expectations in many ways. The cleanliness of the rooms was impeccable, and having breakfast included was a great convenience. We also appreciated the little shop on-site and the fact that our room had both air conditioning and a fridge. One standout feature of our stay was the welcoming and friendly night concierge, Brian. The staff, in general, was very pleasant, and there were even healthier options available for breakfast. Plus, the cinnamon rolls were a delicious treat!

We highly recommend this hotel.

As a budget traveler, I was pleased with the affordable rates offered by the hotel. The beds in the room were comfortable, and it was easy to adjust the temperature to my liking. The mini fridge, although it froze our water bottles, was a convenient addition to the room. The hotel also provided a taxi service, and the driver was incredibly helpful in recommending excellent restaurants based on our preferences.

I felt truly spoiled during my stay at this hotel, with no complaints at all.

I had a fantastic stay at this hotel. The location was perfect for exploring the area and visiting the nearby historical sites. The service from the management to the housekeeping staff was outstanding. They were always attentive and made sure everything was taken care of. I loved the room amenities such as the comfortable beds, balcony, and sitting area with garden furniture. The breakfast was yummy with many choices and the staff was very welcoming and friendly. The leisure swimming pool and fitness centre were great facilities and I particularly enjoyed relaxing on the sun loungers.

I would definitely recommend this place to friends.

The room was comfortable and clean. The breakfast was amazing, with a wide variety of options available. The staff were friendly and helpful, always ensuring everything was taken care of. The hotel's location was so close to downtown and in the Historic District, making it convenient to explore the city. Additionally, the hotel offered a taxi service in the lobby, with the driver providing excellent recommendations for restaurants based on our preferences.

Everything great.

I had a wonderful stay at this hotel in Charleston. The room was spacious and spotless, with a comfortable bed. The breakfast buffet was first class, offering a wide variety of options. The staff, especially Diedra at the front desk, were friendly and went out of their way to make my stay enjoyable. The hotel's proximity to the hospitals and downtown area was a true value, despite not having the most scenic views.

There was a slight disappointment with the noise from construction just outside our room, which started at 7am.

I had an excellent time at my stay at the Holiday Inn Express. The hospitality was outstanding, and the staff was friendly and accommodating. The room was clean and comfortable. I especially appreciated the swift room change when I requested a different view. The location was convenient for exploring downtown Charleston. I will definitely recommend this hotel to others. a great experience.

We stayed at this budget-friendly hotel for four nights while exploring downtown Charleston. The check-in and check-out process was quick and hassle-free. The location was fantastic, with a trolley stop right outside the hotel and easy access to public transportation. We also appreciated the convenience of having a Publix within walking distance for any essentials we needed. The free breakfast provided a decent variety including scrambled eggs, sausage, bagels, and cereal. we had a pleasant and enjoyable stay at this hotel.

Totally recommend this hotel.

We were pleasantly surprised by the good breakfast range at a competitive rate. The room was clean and comfortable, and the staff were friendly and accommodating. we recommend this hotel for a hassle-free stay.

Friendly staff, pleasant breakfast area, healthy options available, good cinnamon rolls.

It was all superb.

The staff, from the front desk to the valet and restaurant staff, were incredibly friendly and accommodating. The omelette cook at breakfast was especially great, serving up delicious omelettes. The hotel's location was convenient, allowing easy access to nearly everything in the area. The rooms were clean and comfortable, with the added perk of room patios for smokers. the hotel provided excellent overnight accommodations for the price.

No taxis were available, making it difficult to find transportation.

Welcoming staff. Clean and comfortable room. Nicely decorated lobby and areas. Good breakfast. Convenient location

Couldn't fault the hotel.

We had a fantastic stay at this hotel. The location was perfect, as it was close to the main attractions in the historical district and we were able to easily walk to the historic area. The hotel facilities were clean and well-maintained, and the lobby was pleasing with games available at night. The breakfast was a highlight of our day, with a great selection of options including fluffy scrambled eggs. The staff, especially Savannah and Steve, were kind, professional, and provided excellent service.

Nothing to complain about at all.

Room size was great compared to others. Beds and pillows were comfortable. The bathroom was clean and satisfactory. Continental breakfast was delicious and had a good selection. Front desk staff was helpful.

Balcony door couldn't be opened. No bar or restaurant in the hotel.