During my recent stay at Holiday Inn Express, I was impressed by the top-notch service and attention to detail provided by the staff. The hotel room was impeccably clean, and the beds were comfortable with a variety of pillow options. The pool area was well-maintained and provided plenty of seating for relaxation. I had a minor issue with the internet, but the staff member, Matt, went above and beyond to ensure that it was resolved promptly. Additionally, the breakfast offered a wide selection of options to choose from.

I must mention that there were a few drawbacks during my stay. The front desk staff was not consistently present, and there were food crumbs outside my door one morning, which was a bit unsettling.

My one month stay at the Holiday Inn Express was absolutely perfect. The room was clean and comfortable, and the hotel facilities were top-notch. I especially loved the whirlpool, which provided the perfect way to relax after a long day. The light breakfast was a great way to start my mornings. I had a wonderful experience at this hotel and would highly recommend it.

The hotel offered clean rooms, comfortable beds, and friendly staff.

Felt cozy, no complaints whatsoever.

Exceptional customer service

During my stay at the Holiday Inn Express in Lake Zurich, I had a reunion and wanted to decorate my room. I was pleasantly surprised when the front desk receptionist, Amy, offered to decorate it for me. It made me feel special and taken care of.

The hotel had great service and the staff were friendly and helpful. The rooms were clean and updated, with comfortable beds. The free breakfast had a great selection and was convenient. The location was perfect, with nearby restaurants and amenities within walking distance.

There were some maintenance issues with blown outlets in the rooms, and the staff didn't handle the situation well. Some rooms had cleanliness issues, such as food on the floor and brown matter on the light switch.

The hotel facilities were well-maintained with a clean gym, pool, and hot tub. The location was convenient with plenty of retail stores and dining options nearby.

Felt like treated like royalty, no complaint.

I really got great value for my money at this hotel. The room was clean, spacious, and had all the amenities we needed. The location was perfect, with lots of retail stores and places to eat nearby. The staff treated us very well, they were friendly and helpful throughout our stay.

The breakfast experience could have been better if there were more options available.

Free parking and nice-looking building. Friendly front desk staff. 24-hour pool availability

Front desk staff rarely present, seemed unprofessional. Lack of cleanliness, including food crumbs outside the door.

The room was nice and the beds were comfortable. The staff was accommodating and friendly. The breakfast was good.

Felt safe and secure, no complaints.

Our stay at Holiday Inn Express was a great value for the money, with a comfortable and clean room that had a helpful desk. The hotel's location was ideal for our visit to the Fox River area, and the staff was friendly and accommodating.

The breakfast menu could have been improved with better options or more variety.

Our stay at the Holiday Inn Express in Lake Zurich was fantastic! The room was clean, comfortable, and had all the amenities we needed. The location was convenient and close to shopping areas. The staff was friendly and helpful throughout our stay.

The breakfast option could use some improvement. The bacon was a little overdone and the turkey sausage wasn't great.

Excellent Stay

We stayed at this hotel and had a flawless experience. The room was clean, comfortable, and quiet, allowing us to have a great night's sleep. The breakfast in the morning was delicious, offering a variety of options to choose from. The parking lot was well-lit and secure, giving us peace of mind for our vehicles. The staff were friendly and helpful, ensuring our stay was enjoyable. I highly recommend this hotel for a pleasant and comfortable stay.

Staff friendly. Good breakfast. Separate food room. Morning food ran out. Milk spoiled. Long lines. Elevator broke. Stairs only. Front desk not much help. Clean facilities. Ideal location. Gym, pool, hot tub clean.

The room was comfortable and clean. The breakfast area had a separate room for food. The staff was friendly and helpful. Good choice for a work trip.

The room was nice, beds comfortable & breakfast was adequate. The staff was accommodating & friendly. Heated towels at the pool were a nice touch. Loved having 24 hour coffee available. The business center was great. Located near lots of retail stores and places to eat.

Felt super comfortable, no complaints.