The hotel was very clean and nicely furnished, with comfortable beds for a good night's sleep. The location was fantastic, within walking distance to popular attractions like Tredegar Iron Works, the riverfront park, and the state capital. We also appreciated the shuttle service available within a 2-mile radius.

The check-in process was a bit rough due to understaffing and delayed room cleaning. It took us some extra time to get our room, and when we finally did, it was still a bit dirty with trash on the floor and items not properly wiped down.

The housekeeper/cook was attentive and made me feel at home. The room was clean and spacious. The staff was friendly and helpful. Good value with a better than usual free breakfast. Convenient location for sightseeing and restaurants.

I recently had a wonderful stay at the Holiday Inn Express in downtown Richmond. The staff was incredibly polite and well-presented, and they spoke with respect. The room was spacious and included a refrigerator and coffee maker, and the bed was exceptionally comfortable. The breakfast options were satisfying, and the hotel itself was quiet. Additionally, there were many restaurant choices nearby and a beautiful canal running area close by.

I do recommend this hotel.

We had a fantastic stay at this hotel. The best aspects were the cleanliness, great breakfast, friendly staff, and convenient location close to the shopping center and downtown area with easy access to attractions. Can't think of anything negative.

We had a fantastic stay at this hotel. The location was perfect for us, as we were close to good restaurants and the Library of Virginia. The hotel's cleanliness was impeccable - the rooms were spotless, and the bathrooms were immaculately clean. The beds and bedding were clean and comfortable, ensuring a good night's sleep. The staff, both at the breakfast buffet and the front desk, were excellent, providing top-notch service. The hotel facilities were great, and we particularly enjoyed the comfortable bed and sitting area in our room. Additionally, the breakfast offered a wide variety of options, including hot dishes, bagels, and cereal.

Nothings.

The staff at the hotel were amazing! They were friendly, helpful, and always went above and beyond to make sure we had a pleasant stay. The location was perfect, with plenty of restaurants and attractions within walking distance. The rooms were clean and comfortable, providing a cozy and relaxing atmosphere.

We experienced some issues with the elevator during our stay which was a bit inconvenient. Additionally, we were surprised to find out that there was a parking fee.

Great view of the city and spacious room. The staff was friendly and accommodating, providing excellent customer service. The hotel's location was convenient, making it easy to explore the surrounding area.

The hotel could benefit from some updates, as the carpets were dirty and stained. The overall atmosphere felt old and musty, with lingering odors.

We stayed at Holiday Inn Express Downtown for genealogy research and it was perfect. Convenient location to restaurants and the Library of Virginia. Plentiful breakfast with great variety. Excellent staff at the front desk and breakfast buffet. Clean and comfortable beds, immaculate bathrooms. On-site parking was a bonus! Room had everything we needed - Keurig coffee maker, microwave, and fridge. Enjoyed a hike nearby and discovered a fantastic Jewish deli and grocery store. The staff was accommodating, friendly, and professional. Free room upgrade was a nice surprise. Downtown location with easy access to Capitol building. Delicious hot breakfast options with tasty cinnamon rolls!

Would definitely recommend this hotel.

I recently stayed at Holiday Inn Express in downtown Richmond for a business trip. The staff was incredibly friendly and helpful. Despite a mix-up with my room, they were quick to address the issue and provided me with a spacious room with two beds. The room was clean and quiet, allowing me to have a comfortable and relaxing stay. I also enjoyed the delicious breakfast they offered each morning.

Strongly recommend this hotel.

Our stay at Holiday Inn Express in Richmond was fantastic! The location was perfect, with just a short walk to popular attractions like the Battlefield Museum and Capitol building. The hotel was clean and the staff were friendly and helpful. We were pleasantly surprised when we were upgraded to an executive king room with a separate lounge. Parking was easy and affordable at $10 for overnight and the day. I highly recommend this hotel for a great city break.

Amazing staff, especially Barbara and the young man on the night shift. Helpful breakfast staff and maintenance man. Comfortable beds and great view. Convenient location for genealogy research. Plentiful breakfast with good variety. a pleasant stay.

The staff was very nice. Renovated hotel. Great service. Plenty of breakfast choices.

Nothing, no complaints at all.

Convenient location for events at the National. Friendly and helpful staff at the front desk. Comfortable beds for a good night's sleep.

I had a fantastic stay at this hotel! The room was clean, quiet, and recently re-done. The bed was wonderful - so comfortable, and the blackout curtains ensured a great night's sleep. The breakfast had a nice mix of freshly prepared items, and the hot options were tasty. The hotel is close to downtown, the Altria theater, and good restaurants. I also enjoyed the convenient location to the James River parks - I had a nice 3-mile hike down to the Belle Isle loop trail. The staff was friendly and accommodating, and I was pleasantly surprised that they didn't charge me for on-site parking.

No negatives from this place.

The value for money at the Holiday Inn Express was amazing! The room was spacious, clean, and had a great view of the city skyline from the 6th floor. The downtown location was perfect, within walking distance to attractions like the civil war museum and capitol building. The staff were friendly and helpful, making our stay even better.

If I had to suggest one breakfast option to improve, it would be to add more variety to the hot options.