We had a fantastic stay at the hotel. The room was very clean and comfortable. The staff, especially Sophia, were friendly and accommodating. The hotel's location was perfect for our needs as it was close to downtown and within walking distance to the passport agency. We also appreciated the late checkout, which allowed us to visit Niagara Falls while waiting for my son's passport. we had a great experience.

Nothings.

The value for money at this hotel was excellent, with spacious and comfortable rooms. The staff were friendly and helpful throughout my stay.

The morning meal could be improved with a wider variety of options.

The newly renovated rooms with a great layout and a comfortable king bed were perfect for a business traveler. The quiet atmosphere allowed for a peaceful stay. The substantial hot and cold breakfast and nice eating area were also a plus.

Felt immediately at home, no complaints at all.

The staff arranged a shuttle to Key Bank Centre for our concert. Bed and linen set was relaxing, with extra pillows and linens in the closets. Spacious room with a nice vanity area. Very friendly and accommodating staff, with a standout representative named Sophia. Great stay, thanks!

The hotel was in a prime location, just a minute walk to Shea's Performing Arts and close to bars and restaurants. The rooms were clean and comfortable, with new beds and bedding that felt like sleeping on a cloud. I also appreciated the little extras in the room, like the Keurig coffee and tea, and the complimentary toiletries provided.

The parking situation was not ideal, as guests had to park several blocks away. This was even more inconvenient in bad weather.

Great breakfast, excellent location, friendly staff, spacious suite with amenities.

Not obvious to find.

The first thing that impressed me about this hotel was its central downtown location. Being within walking distance to the Tralf theater for great Blues music and having easy access to the waterfront and the Erie Canal area was a huge plus. The staff at this hotel were exceptional, with B.W. and Mario at the front desk being friendly, professional, informative, and helpful. Additionally, the rooms were spacious, clean, and quiet, providing a comfortable stay.

All in all, my stay at this hotel couldn't have been better.

As low-budget travelers, we loved the spacious and clean rooms at Holiday Inn Express & Suites. The beds were comfortable and the linen set made it easy to relax. The hotel also had extra pillows and linens conveniently stored in the closets. We appreciated the extra vanity area, which gave us more space to get ready. The location was perfect, with nearby restaurants and easy access to the Passport Office.

We felt at home during our stay and had no reason to complain.

The rooms were spacious, comfortable, and spotlessly clean. The breakfast spread was fantastic, catering to everyone's needs. It was so convenient to have a TGI Friday restaurant right in the lobby. As someone with physical handicaps, I appreciated the accessible facilities and amenities.

We felt very welcomed during our stay, and there was no reason to complain.

The hotel had a great location near the passport agency and a short walk to the concert venue. The staff was friendly and the rooms were clean and well maintained. The hotel facilities were secure and the breakfast had a variety of choices. The front desk attendant arranged a shuttle for us to the concert venue, which was greatly appreciated.

For us, it was ideal.

This hotel was great for downtown exploring and close to my daughter's office, making it convenient for lunch dates with her. The room was clean and comfortable, with a king-size bed that felt like sleeping on a cloud. I loved having a fridge, microwave, and Keurig machine in the room, along with an in-room safe for added security. The complimentary breakfast had a ton of choices and was delicious, making it an excellent perk for a "free" meal.

The hotel could use some refreshing.

Great location, friendly staff, spacious room, clean, excellent service.

Nothings.

The value for money at Holiday Inn Express was exceptional, with a clean and spacious room and an incredibly comfortable king bed. The hotel's downtown location allowed for easy walking to nearby attractions. The staff were attentive and even accommodated a late check-out request.

The breakfast experience could have been improved with a greater variety of options.

This hotel is a great value for money with clean and comfy rooms, located in the center of Buffalo near the train stop - which is free to go down to the Erie Canal area with all its stores, bars, and restaurants. The staff is polite and helpful, and the breakfast was enjoyable.

Nothing was bad; everything was ok.

Rooms were spacious and clean, with comfortable beds and standard furnishings. Staff went out of their way to assist with any requests from check-in to breakfast. Breakfast had various tasty options. Location was ideal for accessibility. Had a great experience overall.