The hotel's cleanliness, daily room and linens changes, and attentive staff set a positive tone during the stay. the location near the medical center is convenient for those with medical appointments. However, improvements could be made in terms of maintenance and ensuring that all amenities are in good working order.

The staff was SO HELPFUL and friendly. the indoor swimming pool was perfect. Would go back for sure. Even better than in photos!

Dive into Surestay's homemade Belgian waffles like a Houston foodie on a mission! The pool's cool vibe and spacious rooms are top-notch. Don't miss out on those local grub spots like Cliff's Grill and Paladora — they're worth the walk!

Sure, the AC gets chatty, but hey, just set it to chill before bed. The scratched TV and elevator hiccups couldn't dim the foodie adventure in H-Town.

loved the location in the galleria area, convenient to all areas. the room smelled like 🤢, but the staff was friendly and the breakfast with texas shaped waffles was 👌!

Although the hotel had some inconveniences like a malfunctioning key and unclean rooms, the location was convenient, and the staff were friendly. A good price and pleasant staff made our stay manageable despite the shortcomings in cleanliness and room maintenance.

Upon arrival, the staff at Best Western were accommodating and pleasant, providing delivery suggestions. the queen suite was spacious, featuring a convenient mini kitchen area with Direct TV. the hotel's location is ideal for visiting museums, the zoo, and downtown Houston. It offers easy access to the metro rail and is close to major medical facilities, making it a convenient choice for those seeking medical care.

No major complaints.

At my first stay, the staff helped with bags. I keep coming back for the perfect fit - Wi-Fi, car park, late check-in, fitness center. This place has it all. I'm excited to return for Christmas.

The rail - The location next to the rail turned out to be a real game-changer during my stay. It was like having a magical portal to whisk me away to the most exciting places in Houston. Just a hop, skip, and a jump on the rail and I found myself at the Museum District, Houston Zoo, and even downtown Macy's.

Elevator capacity - Limited elevators can be inconvenient.

The hotel's decorations were lovely, with soft colors and comfortable seating areas where I could relax and read. The beautiful tile floors made it easy for me to navigate with my walker, and the complimentary area shuttle made getting around a breeze for us seniors. The accessibility for senior guests was truly appreciated and made our stay so much more enjoyable.

I would ask for better vacation experiences for senior people, perhaps if the children of the staff could ensure quieter hallways during the night.

We caught a thrilling Astros game and then partied it up at a Rockets match. Plus, the short drive to the Herman Park Golf Playground was just what we needed for some outdoor fun.

It would have been even better if the hotel had a lively on-site bar for us young party animals to keep the fun going after our city adventures!

Great location for medical appointments, close to hospitals with a shuttle service to the complex. The hotel had modern rooms, spacious and clean, with excellent customer service and safe parking. The indoor pool entertained my kids and the daily breakfast was a plus for quick mornings. However, elevator out of service causing minor inconvenience but was rectified promptly by the helpful staff. a comfortable, family-friendly stay👍.

The staff was great, very attentive. They even came to the room late at night to fix the TV. The location was central to the medical district and within walking distance of the conference. The breakfast had a fair amount of options.

I recently stayed at SureStay Plus Hotel by Best Western for a short trip and was thoroughly impressed. The staff was incredibly helpful and polite, making the check-in process a breeze. The room was spacious, airy, and comfortable, with ample storage and a designated work and dining area. The heater worked efficiently, the TV had a good selection of channels, and the pillows were extremely cozy. The breakfast provided a wide variety of delicious options, and the breakfast area was large and inviting. the hotel provided excellent customer service, a comfortable room, and a satisfying breakfast experience.

Can't recommend this hotel highly enough.

Close to JHU, comfortable rooms.

Towels and breakfast limited.

This place is located in a great area, very close to the Texas Medical Center district. The room had all the amenities we needed, including a kitchenette with a refrigerator and microwave. The staff was friendly and helpful, and the service was efficient. We also enjoyed the indoor swimming pool and jacuzzi facilities. this place provided us with a comfortable and enjoyable stay.

We would recommend this hotel to all.