The staff was friendly and went above and beyond to make me feel comfortable. The room was beautifully appointed with a lovely bathroom and rain shower. The central location was perfect for exploring Times Square and the Theater District. The complementary water and turn down service were nice touches that added to the overall experience. The breakfast was exceptional, with generous portions. Dinner on the mezzanine was also perfect. Definitely a gem of a property!

Can't recommend highly enough this hotel.

The location was perfect, just minutes away from all the action. The staff at The Chatwal were efficient and knowledgeable, especially the concierge who provided great suggestions. I loved the quiet atmosphere despite being so close to the bustling city. The turn down service was a nice touch, and the doorman named Ali was polite and gave us helpful recommendations. With so many restaurants nearby, we didn't have a chance to try the hotel's dining options, but the convenience was unbeatable.

Would definitely recommend this hotel.

I had a wonderful 4-day stay at a hotel in a superb location. The check-in process was smooth and efficient. My room, which was larger than expected, had a comfortable bed and was surprisingly quiet considering its central location. The bathroom was fantastic, with dual sinks and a luxurious shower. The breakfast offerings were varied and delicious, prepared perfectly. The staff, including the captain and wait staff, were professional and friendly. The bell staff, especially Eduardo, were helpful in arranging transportation. The housekeeping staff kept the room neat and tidy throughout my stay. I also enjoyed dining at the Lambs Club, which had a nice atmosphere. Despite a few minor issues with service and amenities, overall I had a great experience and would recommend this hotel.

I recently stayed at a hotel that exceeded my expectations in terms of service and luxury. From the moment we arrived, we were greeted by a friendly and professional team. The staff members we encountered throughout our stay were attentive, ensuring that every need was met. The hotel itself was elegant, with luxurious amenities such as in-room espresso machines and butler service. The highlight of our stay was undoubtedly the stunning bathroom in our suite, with its spacious design and rainfall shower. Despite a few minor disappointments, such as the lack of natural light in certain rooms and some elements of the design that seemed out of place, the overall experience at this hotel was better than average. I particularly appreciated the location, being in the heart of the city and within walking distance of popular attractions. The hotel provided a quiet and comfortable atmosphere, allowing for a restful stay. I would recommend this hotel to anyone looking for a high-end experience with exceptional service.

The staff were friendly and helpful. Impressed with the size of the rooms and the comfortable beds.

The check-in process was disorganized and our reservation was not properly handled. The hotel charged us for a second room that was not reserved.

The value for money at this hotel was great, and the room was incredibly comfortable. The location in the theatre district was perfect, and the staff went above and beyond to make our stay enjoyable.

The hotel breakfast menu could use a wider variety of options.

I had a wonderful family weekend at this elegant boutique-style hotel. The warm contemporary décor and friendly staff made our stay truly memorable. The rooms were clean and comfortable, and the larger bathroom was a pleasant surprise. We also enjoyed the convenient location close to the theater district. The American-European cuisine restaurant, Lambs Clubs, offered delicious meals, and the Red Door Spa within the hotel was a great addition. I highly recommend this hotel for a fantastic stay.

My purpose was to experience luxury near Times Square, and I got exactly that. The staff were exceptional, and the hotel itself was a beautiful blend of vintage and modern. The spacious double room was a pleasant surprise with its full tub, great shower heads, and a TV hidden in the mirrored wall. The amenities provided were top-notch, making my stay even more enjoyable.

I can recommend this hotel.

Conveniently located near Times Square, theaters, restaurants, shops, and attractions. Spacious and luxurious rooms with amazing bathroom amenities. Enjoyable swimming pool and spa. Excellent dining experience. Free Wi-Fi.

Felt like being at home, can't complain.

I recently stayed at The Chatwal for a few nights and it was absolutely fantastic. The hotel's Art Deco charm and impeccable furnishings truly lived up to the stunning pictures on their website. The location is perfect, just a short walk from Times Square. The service was top-notch, with Ali the doorman being particularly friendly and helpful, providing us with great recommendations for places to visit. The 50's/60's theme of the hotel added a unique touch, and our room with a balcony and butler exceeded all expectations. The attention to detail, from nightly fresh towels to personalized weather forecasts, made our stay incredibly comfortable. The staff were all friendly and went above and beyond to ensure we had a wonderful experience. The fact that the hotel's spa is sponsored by Elizabeth Arden also piqued our interest.

Couldn't recommend this hotel more.

Great location near Times Square. Courteous and helpful staff. Well-appointed room with nice bathroom and rain shower. Knowledgeable concierge.

Nothing, everything was great.

The Chatwal offers a luxury experience near Times Square. Friendly staff, nicely appointed rooms with great bathrooms. Convenient location for walking to Times Square and Theater areas. High quality food and delicious a la carte breakfast. Pool rarely busy. Great car service within a 20-block radius. Silent location despite being close to Times Square. Attentive and polite staff. Well-equipped mini bar and good wardrobes. Complimentary newspaper for guests.

No complaints.

The staff was wonderfully attentive, rooms clean and efficient, comfortable bed, great location, spa treatments available.

Nothing could have been better.

They went out of their way to make our stay comfortable. The location of the hotel was also convenient, close to key attractions and easy to get around. Additionally, the rooms were spacious and well-appointed, providing us with a comfortable stay.

There were a few negative aspects that detracted from our experience. the technology in the rooms was outdated and in need of an upgrade.

I had the most amazing experience at a hotel in the heart of Manhattan. The Art Deco style, spacious rooms, and exceptional service made my stay at Chatwal unforgettable. The location near Times Square was perfect for exploring the city. The hotel even had a rooftop terrace where I could relax and enjoy the views. The staff, especially Elizabeth at the front desk, went above and beyond to ensure my stay was special. I even chose Chatwal as the place to propose to my fiancee. We will definitely be coming back for future NYC getaways. I highly recommend this hotel for its beauty, service, and ideal location.