The staff went above and beyond to make us feel welcome and taken care of. They were friendly, accommodating, and made us feel like valued guests. The hotel itself was clean and comfortable, and we appreciated the quiet room we requested. The central location was also a plus, as it made it easy for us to visit the main sights in the area. we had a great experience.

Felt really comfortable, couldn't find anything to complain about.

Friendly staff, comfortable beds, convenient location near attractions and restaurants. Spacious room with clean bathroom. Enjoyable buffet breakfast.

We had a wonderful stay at this luxurious hotel. The staff were extremely friendly and went above and beyond to ensure our needs were met. They were always available to help with any requests and even assisted us in retrieving a forgotten bag from a hired car. The room was incredibly quiet, allowing for a peaceful night's sleep. The bed and pillows were exceptionally comfortable, providing enhanced comfort and relaxation. The breakfast provided was delicious, and we appreciated the extra little snacks that were included. the level of hospitality and the quality of service at this hotel were outstanding.

The hotel is conveniently located in the heart of the shopping area, within walking distance of the lake and other attractions in the old quarters. The rooms are spacious and comfortable, with luxurious amenities like massage douchecabines. The staff is extremely helpful and friendly, providing excellent service from currency exchange to arranging transportation. The breakfast is varied and delicious, with a wide range of options to satisfy all tastes. the hotel offers a great value for money.

The bed frame in some rooms may creak a bit, but it doesn't detract from the overall cozy atmosphere.

Super helpful and cheerful staff, fantastic location, high quality beds and pillows, great excursions.

Nothing at all.

The hotel is located right in the middle of old Quarter, making it convenient to walk almost everywhere, especially to the lake and Halong Bay. The rooms are clean, comfortable, and nicely decorated. The staff is extremely helpful and accommodating, going out of their way to assist guests. Breakfast is delicious and there are plenty of options to choose from. The hotel also offers great facilities, such as a small balcony with city views on the top floor.

The junior suite we reserved turned out to be smaller than expected, lacking the advertised decoration and furniture.

The hotel we stayed at for our romantic getaway was superb in terms of service, staff, and location. We were really impressed with the complementary chocolate and champagne waiting for us in our room upon arrival. The room itself was very clean and spacious, and had a breathtaking view of the city. Plus, the hotel was situated in the heart of the city, so we were able to easily walk to all the famous sights and restaurants.

The noise from the nearby construction site, which woke us up early in the morning. the breakfast buffet was sometimes overcrowded and not as varied as we would have liked.

The location was great, right in the city center, yet located on a quieter street in the Old Quarter - perfect for exploring the city. The service was outstanding - they offered car hire, dry cleaning, laundry, and tours/ticket assistance. The room amenities were fantastic - we had a lovely sitting area, terrace, and mini-bar. The hotel also had a great spa center with a jacuzzi, massage, and beauty treatment. The staff were always there to help us in a very fast and effective manner. We also appreciated the free wi-fi in rooms and the special touches like welcome drink.

We highly recommend this hotel to anyone visiting this place looking for a luxurious stay with outstanding service and amenities.

Grande Collection Hotel & Spa exceeded my expectations. From the moment I arrived, the staff made me feel welcome and went above and beyond to cater to my needs. The location of the hotel was perfect, with plenty of dining options and attractions within walking distance. The room I stayed in was spacious, quiet, and equipped with all the necessary amenities. The breakfast provided was delicious and the hotel itself was clean and modern. I highly recommend Grande Collection Hotel & Spa for a fantastic stay in Vietnam.

The hotel is located right in the middle of the old quarter, making it easy to walk to all the major attractions, including the lake and the night market. The staff were incredibly friendly and helpful, providing excellent recommendations and going above and beyond to assist me. The hotel facilities were of excellent quality, with a luxurious feel and very clean rooms.

Everything is what I need and want.

I had a wonderful stay at Grande Collection Hotel & Spa. The breakfast was delicious and the location was perfect. The room was lovely and had a comfortable bed. I highly recommend this hotel.

Great location, clean room, friendly staff, helpful

Nothing, all excellent.

Impressively friendly and helpful staff, central location, comfortable rooms, great value for money, decent breakfast.

It was all superb.

The staff were friendly and helpful, making our stay more enjoyable. The hotel's location was convenient for exploring the city, with key attractions within walking distance. the breakfast buffet offered a good variety of options to choose from.

This made our stay uncomfortable and inconvenient. we found the pricing for tours to be higher than normal, which left us feeling ripped off.