The hotel is situated in a quieter area just outside the main tourist zone, making it a peaceful base for exploring the historic center of Hoi An. It is a 15-minute walk or a quick 5-minute taxi ride to Old Town. The rooms are cozy and clean, with comfortable beds and soft, fluffy pillows for a good night's sleep. The staff is welcoming and eager to please, providing information about the area and assisting with any issues. Guests can relax at the pool area and enjoy the provided towels. Breakfast offers a variety of options, including tasty and fresh local fruits.

The lack of enthusiasm and customer service from some of the staff could be improved.

This hotel was great for exploring the area of the old village and for visiting the beaches. The rooms were spacious and clean, and the bathroom was lovely and clear. The staff, especially Katie, Tara, and Rubt, were friendly and helpful. The breakfast was great, with a good selection of food.

No major issues, just some minor improvements could be made.

Great staff, delicious breakfast, spacious and clean rooms, convenient location, helpful tour assistance.

All was good.

We had a great value for our money at Hai Au Boutique. The room was comfortable, clean, and the staff treated us like family. The location was perfect, close to the old town but in a quiet area.

Breakfast option could be improved with more variety.

The hotel's location was perfect - within walking distance of the main area for restaurants and close to the city center. The cleanliness of the hotel was excellent, and the staff provided a high level of service. The breakfast offered a variety of delicious options, and the hotel facilities, including the pool, were great.

All was good.

Friendly staff, free bike rental, diverse breakfast options, comfortable rooms, helpful recommendations.

The hotel is in a great location, situated on a quiet road within walking distance to the old town. In the morning, you can enjoy the peacefulness of the loungeroom along with the pleasant sound of roosters. The free bicycles provided make it convenient to explore the surrounding areas. The rooms are comfortable and clean, with a fridge for your convenience. The staff is friendly and helpful, ensuring your stay is enjoyable.

The intermittent wifi can be frustrating at times.

We had a great stay at the Hai Au Boutique Hotel. The staff were very friendly and accommodating, and the service was excellent. The room was spacious and comfortable, with a large bed. The breakfast served at the hotel was delicious, and we even received a welcome fruit plate. The location was convenient, within walking distance of the old town. I would recommend this hotel for a pleasant stay.

The reception staff were extremely helpful and informed. The hotel was well kept and clean. Good value for money. The breakfasts were delicious and plentiful. The location was excellent, with easy access to the ancient town and beaches. The room was spacious and comfortable.

Nothing, it was perfect.

This hotel is a hidden gem in a great area. The location is perfect, close to everything and right next to a restaurant. The staff are incredibly friendly and helpful, always going the extra mile to ensure a pleasant stay. The rooms are clean and comfortable, with a small but useful balcony and a great shower. The bed is nice and the AC works well. The breakfast is included and offers cooked options, with a view of the neighborhood.

All was ok!

Excellent check-in process. Welcoming staff. Great location for night market and local restaurants. Comfortable rooms with Vietnamese feel.

Free bike rental. Helpful staff. Convenient location. Great value for money.

During our Christmas stay at this hotel, we enjoyed the breakfast and the pool area; the breakfast was well presented and there was a good variety of food options. the location was convenient as it was a short walk to the Old Town, and there were also free bikes available. Another advantage was the friendly staff, always ready to help and with excellent English.

The room itself was a let-down. The bed was very hard and uncomfortable, making it difficult to get a good night's sleep, and the Wi-Fi was not reliable.