The hotel is conveniently located near the old quarters of the city, making it easy to explore the vibrant streets and experience the local culture. It is also within walking distance of many of the popular tourist attractions, allowing guests to conveniently visit Hanoi's sites. The rooms are spacious and comfortable, offering a peaceful retreat after a day of exploring. The bathroom is modern and stylish, with a rain shower and a motorized blind for added convenience. The staff provides excellent service, going above and beyond to ensure a pleasant stay. The breakfast buffet offers a generous selection of delicious dishes to start the day off right. The hotel also has a lounge where guests can relax and enjoy live music in the evenings.

There were some noise disruptions due to ongoing construction in and around the hotel.

Fantastic location, excellent breakfast, friendly staff, nearby coffee shop and restaurant, convenient bus stop.

Nothing, everything was great.

The hotel made me feel like I was part of Vietnamese culture with its unrivalled location and sensational cuisine. The Level Lounge was such an elegant space, I felt like a fancy tapas connoisseur. Plus, the hotel has won an award, so it must be amazing!

Who needs peace and quiet when you can wake up to the sound of early morning drilling? Perfect way to start the day!

The staff at this hotel is outstanding, especially the chief concierge. When my friend forgot his passport in the room, the concierge went above and beyond to help us retrieve it in time for our flight. We made it to the airport just in time, thanks to his assistance. The concierge worked on November 7th between 10-11am. Thank you so much for saving us from missing our flight!

Felt very well, no complaints whatsoever.

We were pleasantly surprised by the warm welcome we received upon arrival, with a refreshing drink and a thorough explanation of the hotel's amenities. Our room was incredibly spacious with a massive and comfortable bed that provided us with a great night's sleep. The top-notch breakfast spread had everything we could possibly want, and we were so impressed with the food that we ended up having our main meals at the hotel as well. We would definitely stay at this hotel again in the future. a wonderful experience.

The hotel we stayed at during our city trip was fantastic! the staff were friendly, welcoming and went above and beyond to make our stay comfortable. the location of the hotel was perfect as it was close to all the major tourist attractions and it was easy for us to explore the city. We also loved the large, comfortable rooms that had amazing city views.

The only criticism we have about this hotel was the fluctuation in nightly room rates. the pool closed quite early which meant we missed out on taking a swim after a long day of exploring the city.

The hotel's cleanliness was impressive, with well-maintained rooms and public areas. The facilities offered at the hotel, such as the spa with its jacuzzi, sauna, and steam bath, added to the overall relaxation experience. The location of the hotel was perfect for exploring the city, with many restaurants and attractions within easy reach. The breakfast provided by the hotel was varied and delicious, and the staff serving it were attentive and helpful.

Didn't dislike anything about the property.

Excellent location near Hoan Kiem lake. Renovated rooms with luxury amenities. Helpful and competent staff. Convenient for sightseeing and tours.

I got great value for my money at a hotel in a fantastic location near the Old Quarter. The staff at the hotel were friendly and helpful, and my room was a pleasant surprise - a suite with a separate lounge area and a big ensuite bathroom.

It would have been even better if there were more breakfast options available, especially in terms of the variety of items offered.

This hotel exceeded my luxury expectations. the exclusive amenities were beyond impressive; a beautiful Sauna, a magnificent Swimming pool with a view, and a wonderful Spa centre provided heavenly relaxation after a long day. the restaurant and bar offered exquisite dishes and superb drinks while the private facilities were top-notch, ensuring a dreamlike stay.

There was one minor issue. the staff at the front desk didn't have adequate English language skills, which created minor miscommunications.