The location was great, near the airport, dining, and entertainment spots. the bed was super comfy, beyond my expectations. the staff was friendly and helpful, making my stay enjoyable.

The lack of windows in most rooms and irregular cleaning services were disappointing. the laundry service didn't handle my clothes well, leaving them damp and wrinkled.

I always return here due to the exceptional service. Staff found my lost car keys once. the amenities suit me perfectly: Wi-Fi, valet parking, 24/7 services, fitness center, various massages, laundry. Ideal for my city trips.

Clean rooms with fridge and kettle. Friendly staff, reasonable rates. Convenient car rental service. Nearby eateries and stores.

Felt secure, no issues.

Great value for money with clean, quiet rooms. Excellent location and friendly staff. Cons: Menu for breakfast could be improved with more variety.

My brief stay at the city center hotel was delightful. the room rates were reasonable, and the staff was friendly and professional, assisting with car rental. Nearby amenities included numerous eateries and stores, enhancing convenience. the room was clean, quiet, and comfortable, ensuring a pleasant rest. Recommendations from the receptionist added a personal touch to my experience, making it memorable. Cons: Can recommend this hotel.

I stayed on a high floor for a fresh breeze and great WiFi signal. the hotel offers motorbike rental and efficient laundry services, and housekeeping keeps the rooms spotless. the staff is friendly and helpful, assisting with car rentals and providing local recommendations. Conveniently located in the city center, with eateries, convenience stores, and a superb café just across the street.

Didn't dislike anything about the property.

The location of the hotel is quite good, with plenty of places to eat nearby. There is an excellent café opposite that serves delicious pho. The room I stayed in was clean and comfortable, with a good shower in the bathroom.

There were not enough clothes hangers provided in the room.

Novatel Hotel & Apartment offers great value with comfortable and quiet rooms. the location is convenient with plenty of dining options nearby. the staff are pleasant and the shower quality is good. I enjoyed a peaceful stay and would happily return for the excellent value.

No exterior windows, limited natural light. Inconsistent daily cleaning service.

Clean room, comfortable stay, pleasant staff, quiet and peaceful, great value for money.

Nothing could have been better.

Very clean, comfortable, and quiet room with good shower and Wi-Fi. Friendly staff booked a local taxi for me. Great value for money and convenient location with plenty of dining options nearby.

I really enjoyed my recent stay at a hotel in Hai Phong. The cleanliness and comfort of the room were top-notch, making me feel right at home. I was impressed with the wifi connection, which allowed me to easily stream Netflix on the smart TV and mirror content from my phone. The 2-way air conditioner worked perfectly, ensuring a comfortable temperature throughout my stay. The bathroom was also in great condition, and the hot water system worked quickly.

Although the lack of windows in my room was not a big issue, it did take away from the overall experience slightly. Additionally, it would have been nice if there were more clothes hangers available in the room.