I recently stayed at a hotel in the heart of an old and historic district. The location was fantastic, with shops and attractions just a short walk away. I loved being able to explore the city on foot and discover the hidden gems it had to offer. The room was comfortable and clean, with a cozy bed that provided a great night's sleep. The staff was incredibly friendly and went out of their way to make me feel at home. The breakfast had a decent selection of dishes, and I particularly enjoyed the fresh fruit. it was a pleasant stay.

There was a slight issue with the bathroom in my room.

I had an absolutely fantastic stay at this hotel in the heart of the historic district. The staff went above and beyond to ensure that I had a memorable experience during my time there. They were incredibly helpful in organizing tours and providing local recommendations, making my trip to the city even more special. The rooms were beautifully decorated with attention to detail and had all the necessary amenities. The breakfast spread included a wide variety of options, catering to all tastes and ensuring a delicious start to the day. I particularly loved the great shower in my room, which was the perfect way to unwind after a long day of exploring.

No improvement needed.

The Phoenix Palace Hotel provided excellent service, with helpful staff who assisted us in organizing tours and transportation. The location was convenient, close to restaurants and cafes. The room was comfortable and the breakfast was delicious.

Felt warmly welcomed and had no complaints about our stay.

The hotel offers free Wi-Fi and complimentary hot water in the room. The staff is kind, friendly, and very helpful. The location is central in the old quarter of Hanoi, making it convenient for exploring restaurants, street food, night markets, and monuments. The hotel provides excellent service, with a priority on guest satisfaction. The room is clean and the breakfast is tasty and varied.

Felt like home, no complaints at all.

The hotel is conveniently located in the Old Quarter, making it easy to explore the historic district and visit tourist attractions on foot. The rooms are spacious and clean, with big mirrors in the bathrooms. Guests can enjoy a varied and delicious breakfast served by attentive staff. Additionally, the hotel is surrounded by numerous restaurants and is just a short walk from the cathedral and the lake.

One guest mentioned a slight issue with a lingering cigarette smoke smell in the room upon arrival, but it dissipated by the following morning.

The staff were incredible and really made our New Year’s stay unforgettable. They offered to help us with getting a local sim card, which was great for staying connected during our travels. The breakfast was amazing with an impressive selection of dishes, especially for the price. the hotel’s location was perfect for exploring the city and experiencing the local culture. We loved being in the heart of the action and close to all the major attractions.

Honestly, we didn't find any negative aspects during our stay. The room was clean and comfortable, and the staff made sure that we had everything we needed.

Our stay at Phoenix Palace Hotel was exceptional. The establishment is conveniently located in a quiet street near the lake, providing a peaceful atmosphere. The rooms were very clean, elegant, and comfortable, ensuring a pleasant stay. The breakfast offered a wide selection of dishes, both cooked-to-order and buffet options. Their genuine warmth and kindness made our stay extremely enjoyable. I highly recommend Phoenix Palace Hotel for a wonderful stay in Hanoi.

Convenient location in the heart of the Old Quarter. Comfortable and clean rooms with stylish decor. Friendly and helpful staff provide excellent service. Enjoyable breakfast with a variety of fresh fruit. a great choice for exploring Hanoi's attractions.