The Graziers Steakhouse offers a "relaxing atmosphere" - well, as relaxing as dining with children can be. The refurbished rooms are elegantly grand, perfect for feeling posh. And the complimentary shuttle service is a godsend, especially when you forget where you parked your Range Rover.

The rat scratching my wall at night was a delightful touch.

This hotel is in a great location - close to shops and restaurants, but still away from the busy areas. The staff is fabulous and always happy to help. The renovated rooms are lovely, with large modern TVs and comfortable beds. The breakfast buffet is also great value.

There could be more amenities available in the bathroom, such as a fan to keep the mirror from steaming up.

We had a great stay here! The hotel is located in a quiet area but super close to the Pacific Fair mall, which was very convenient. The staff provided outstanding service and friendly help, assisting us with everything we needed. The leisure swimming pool was a nice addition and the garden area was lovely. The electric kettle in the room was a great feature, allowing us to make tea and coffee at our convenience. All in all, we highly recommend this place for anyone looking to stay in a quiet, comfortable venue where they can receive excellent service.

I recently stayed at Mermaid Waters Hotel and had a fantastic experience. My family and I were traveling together and we were delighted to find a spacious room with three beds. The staff were incredibly friendly and attentive, ensuring all our needs were met. The hotel's location was convenient, with shops and beaches just a short drive away. The pool area was beautiful and well-maintained, and the on-site tavern and Dan Murphy's next door added to the convenience. it was a comfortable and enjoyable stay.

I highly recommend this hotel.

We recently stayed at a hotel and were impressed with the comfortable beds and spacious room. We also appreciated the helpful parking and transport advice given by the staff. we would definitely recommend this hotel to others.

The hotel's location was excellent for shopping trips and close to the beach. Despite being near a busy intersection, it was surprisingly quiet with no traffic noise. The secure parking was a bonus, and the beds were large and comfortable. We enjoyed the delicious steak sandwich and seniors barramundi at lunch. The receptionists were beautiful and made us feel extremely welcome. The availability of a shuttle bus was unexpected but appreciated. The staff were friendly, helpful, and provided all the information we needed. The room was easily accessible, spacious, and had all the necessary comforts. The bathroom had a separate bathtub and shower, and there was plenty of coffee and tea.

We felt at ease and had no complaints at all.

Complementary breakfast was good and free parking was a plus. The hotel was located in a convenient area with easy access to public transportation. The pool area was enjoyable and had plenty of seating.

The cleanliness of the room was not up to par. The bathroom had a strong odor and the bed sheets seemed dirty.

Large comfy beds, awesome lunch, welcoming receptionists, shuttle available, nice swimming pool.

Nothing to be said.

Conveniently located hotel with friendly and helpful staff. Rooms are clean and comfortable, with ample space. Free parking and easy access by car. Adjacent bar and tavern is a plus for drinks and meals. great experience and would recommend to others.

I had an amazing stay at this hotel! The value for money was fantastic, with a spacious and clean room that had comfortable beds for everyone in my family. The location was great, and the staff treated us like family from the moment we arrived.

The breakfast selection could be improved, perhaps by adding more variety or options for guests to choose from.