The hotel is conveniently located in the city center, providing easy access to various amenities and attractions. Guests can also enjoy the proximity to the Bulgarian seaside, allowing for enjoyable beach days. being located close to the water park is a major advantage for families with children, as it provides endless entertainment options. The spacious and clean rooms offer a comfortable stay, while the friendly staff ensures a pleasant experience for guests.

Some staff members have been reported to argue with guests, which can be a negative aspect of the hotel's customer service.

The service was great and the food was the best. Super clean and the staff was friendly and helpful. The aquapark was beautiful and exciting for all ages.

The noise was unbearable, couldn't get any sleep. The staff was rude and unwelcoming.

We had an amazing time at Aqua Nevis Hotel & Aqua Park! The hotel employees had a fantastic attitude and the service was top-notch. The food was of good quality and there was a great variety to choose from. We were especially impressed with the children's activities and the professional water park. This was our fourth visit in the past three years, and once again, we had a fantastic time with our family and friends. The hotel offers a good product at a very competitive price, making it a great choice for a vacation!

Nothing not to like! 👍

The aquapark facilities were amazing, with plenty of pools and entertainment for everyone. The staff were friendly and our room was clean and recently renovated. We also enjoyed the all-inclusive package, especially the unlimited drinks that we could even bring into the aquapark. we had a great stay and would definitely recommend this hotel.

The food choice in the restaurant was a bit repetitive and the coffee was not great. The aquapark could get crowded at times, especially on weekends.

Great food, variety of options. Friendly staff, excellent service. Clean rooms, recently renovated. Fun aquapark facilities for all ages

Nothing to mention

We had a fantastic time at this luxurious hotel! The location is perfect, right by the sea, allowing us to enjoy stunning views and easy access to the beach. The staff were incredibly friendly and helpful, ensuring that our every need was taken care of. From the moment we arrived, we felt welcomed and comfortable. The hotel amenities were top-notch, with everything we needed for a relaxing and enjoyable stay. The rooms were spacious and well-appointed, with all the necessary conveniences like air conditioning, flat-screen TVs, and mini-bars. The hotel also had a fantastic spa and wellness centre, where we indulged in massages and other beauty treatments. The outdoor swimming pool was a great place to unwind and soak up the sun, and the aqua park next door was a blast! this hotel provided enhanced comfort and quality services, making it an excellent choice for families and couples alike.

We spent our Christmas getaway at a hotel that offered fun-filled water activities, delicious food, and excellent customer service. The indoor water park provided maximum fun for our family, with various pools, slides and lifeguards who ensured our safety at all times. The hotel location was also convenient; it was close to public transportation, shopping and other attractions. The food was also a highlight, with a variety of dishes that changed daily, we enjoyed tasting different cuisines from around the world.

There were a few things that could have been better. We noticed that the soundproofing wasn't the best;

The hotel is conveniently located near the beautiful beach, allowing guests to easily access the sand and sea. Additionally, it is situated in the heart of the city center, providing ample opportunities for exploration and entertainment. The rooms are spacious and clean, ensuring a comfortable stay for all guests. The staff is friendly and helpful, always ready to assist with any needs or inquiries. The breakfast offers a variety of delicious options, satisfying every palate. The hotel also boasts fantastic facilities, such as a water park and a resort-like environment, creating a memorable experience for families and friends.

Parking is no longer free for hotel guests, requiring a fee of 10 BGN per night.

The Aqua Nevis Hotel & Aqua Park offers spacious rooms with aqua park views and free towels. The staff are friendly and accommodating. The hotel has excellent facilities for disabled guests.

Felt well taken care of, no complaints at all.