I recently stayed at a hotel during New Year's and there were a few things that I genuinely enjoyed. the hotel offered free parking, which was a major relief as it saved me the hassle and cost of finding a parking spot. the hotel was conveniently located near key attractions and amenities, making it easy for me to explore the area. Lastly, the staff were relatively friendly and accommodating, making my stay a bit more pleasant.

There were a few aspects that I disliked about the hotel. the rooms were in desperate need of maintenance and repair.

We had a fantastic experience at this 4-star hotel. The staff, including the reception, bar, and cleaning personnel, were extremely helpful and English-speaking. They made us feel welcome and well taken care of throughout our stay. The quantity, quality, and variety of food at both breakfast and dinner were impressive. The buffet had a wide selection of delicious dishes, and the a la carte menu was equally enticing. Our ensuite room was spacious, warm, and extremely comfortable. We loved the balcony, which offered a great view of the surroundings. The spa facilities were top-notch, with a warm pool, jacuzzi, sauna, and more. The hotel truly provided enhanced comfort and quality services.

In conclusion, we highly recommend this place to families.

Big rooms with balcony, warm spa and pool, great food options, friendly staff, pet-friendly policy, free parking.

The location of the hotel is great as it is close to Bansko centre and the ski lift. This makes it convenient for guests to explore the town center or easily access the gondolas for skiing.

The spa facilities and service at the hotel need improvement, as mentioned in one of the reviews. The jacuzzi was not working and the relax area in the spa was not as relaxing as expected.

Big rooms with balcony, warm spa and pool, great food options, friendly staff, pet-friendly policy.

The hotel provided an enjoyable Christmas experience with festive decorations and live music in the evenings. the on-site restaurant had a good variety of dishes, and the staff were friendly and accommodating. the location was convenient, with easy access to nearby skiing and tourist attractions.

The room was small and lacked adequate storage space. the temperature control was difficult to regulate, with inconsistent heating throughout the day.

We had a fantastic time during our stay at Bansko. The cleaning staff were amazing, always ensuring our room was spotless and comfortable. The bar and entrance areas were beautifully designed and provided a great atmosphere for relaxing with a drink. The hotel itself had a lot of potential, evident in its well-maintained areas.

The staff was kind. Excellent breakfast. Good hotel and prices. Walking distance to center. Big free parking.

No complaints.

The breakfast was excellent. Prices were good. Not too far from the center, walkable. Big free parking. The hotel's location was great, 20 min walk to the gondola/strip with a shuttle bus available for skiing. Spacious hotel with plenty of amenities like spa, pool, and jacuzzi. Lively lobby. Reception staff was helpful and friendly. Nice beds and quiet nights. Good breakfast selection. Balconies with tables and chairs. Well-maintained garden.

I recently stayed at Spa & Holidays in Bansko for a weekend getaway. The hotel's location was perfect, within walking distance of the city center. The staff was incredibly polite and helpful throughout our stay. The rooms and common areas were spacious and clean, and the tasteful decor added to the overall ambiance. The breakfast offered a satisfying variety of options, and the reliable Wi-Fi was a plus. Free parking was also available.

Can't recommend highly enough this hotel.