The location of the hotel is great, with beautiful views from the rooms and a short taxi ride to the town. The rooms are spacious and clean, with comfortable beds. The breakfast offers a generous choice of options. The Spa centre is exceptional, with a variety of pools and treatments available, including a salt pool and mineral pool. The staff, especially the Hotel Manager, are friendly and attentive, making the stay pleasant and memorable.

The dinner buffets could have more food varieties, but the overall quality is good.

I recently had a great stay at a hotel in Velingrad. The staff were super friendly and helpful, making me feel welcome from the moment I arrived. The hotel itself was well-maintained, with clean and spacious rooms. I particularly enjoyed the delicious food options for breakfast and dinner. The attention to detail was evident in the variety and quality of the dishes. Another highlight was the location, with a large park nearby and easy access to the town center. it was a fantastic experience.

No major issues, everything was ok.

Clean pools, diverse food, great spa center, polite staff, excellent service, delicious food.

Almost perfect.

Good choice of pools and Spa centre with skilled staff. Spacious and clean rooms with comfortable beds. Welcoming and helpful reception staff. Generous breakfast and affordable restaurant. highly recommended for families.

I had a wonderful experience at Elbrus Spa. The highlight of my stay was the amazing SPA zone and swimming pool. The facilities were clean, well-maintained, and perfect for a relaxing swim. I also enjoyed the delicious food and friendly service. I highly recommend this hotel.

Spending Christmas at this hotel was a great experience. The warm indoor pools were perfect for the chilly weather. the mineral water in the pools was refreshing and relaxing. The location was also excellent since it provided easy access to nearby attractions. The staff was also friendly and welcoming, which made our stay even more enjoyable.

There were some negative aspects of our stay. The noise level was quite high due to construction, which made it difficult to relax and fully enjoy our stay.