Comfortable bed, Jacuzzi in bathroom, close to subway, helpful staff, good view, coffee machine.

Nothing, all excellent.

Great location near Olympic Park, free parking, courteous staff, double bed room with refrigerator for children.

Felt like being home, nothing too much trouble.

We stayed at Hotel Universel for a week and had a fantastic experience. The hotel was clean and the staff were very friendly. The indoor and outdoor swimming pools were a hit with our girls. The hotel is conveniently located near a beautiful park, restaurants, and the Olympic stadium. They even offer complimentary rides to the nearest tube station and supermarket. Plus, free parking in a secure area.

Would recommend this hotel.

I had a wonderful stay at this place. The location was perfect, just a stone's throw away from the Montreal Observatory and across the Olympic Park. The hotel offered excellent service, with their attentive staff providing dry cleaning, housekeeping, and laundry services. The free shuttle service was a great perk, making it easy to explore the city. The room amenities were top-notch, with ironing facilities, heating, air conditioning, and a mini-bar. I especially enjoyed the comfortable beds and the convenience of having a hairdryer and free toiletries. The hotel also had a fantastic dining restaurant and a cozy bar/lounge area, perfect for unwinding after a long day of exploring. The staff here definitely went above and beyond to ensure a memorable stay.

All in all, I highly recommend this hotel. The service and amenities provided were excellent, making it a top choice for anyone looking for a luxurious and comfortable stay.

During my weekend stay, I was pleased with a couple of things. the hotel offered a free shuttle service to the nearby metro station, which was very convenient for exploring the city. Additionally, the staff at the front desk were friendly and accommodating, especially when I needed assistance with my check-in process. Lastly, the hotel's location was ideal as it was situated close to various restaurants and shopping areas, making it easy for me to find dining options and explore the local area.

There were a couple of negative aspects that I experienced during my stay. I found that the cleanliness of the hotel was not up to my expectations.

Convenient location near Stadion, Biodom, Planetarium, Botanical Gardens, and metro station. Free parking, nice lobby, and well-decorated rooms with Kuerig coffee machine. Indoor pool is great for kids, and outdoor pool looks nice but has limited hours. Overall helpful staff and good amenities.

Perfect Location!! We could walk to major attractions like Olympic Stadium and the BioDome. So many things to do within walking distance, no need for a car!

Room key card didn't consistently work and the beds had heavy comforters instead of lighter blankets. Prices at the hotel restaurant were a bit high for breakfast items.

Great location near the Biodome, with a poolside room and a mini-fridge. Helpful staff and quick response from housekeeping. Free shuttle to the Botanical Gardens. Clean and less congested than downtown, with free parking. Comfortable bed and pillows. Surprisingly good food in the restaurant.

Felt very well looked after, nothing was too much trouble.

The location of this hotel was perfect for my needs. It was very close to the Olympic stadium and the Montreal observatory, which made it convenient for me to explore these attractions. The hotel staff were always very helpful and accommodating, and they even provided me with a cot for my stay. The room was a good size and had all the amenities I needed, including ironing facilities and a flat-screen TV. I also enjoyed the convenience of having a restaurant and bar/lounge area on-site.

Although the staff were helpful, there were some instances where they could have improved their customer service skills. However, overall, I had a pleasant experience and would recommend this hotel to anyone.

Convenient location, walking distance to attractions, spacious and clean rooms, friendly staff, free parking.

Nothing to complain about at all.

Rooms super clean. Elevator works great. King size comfy bed. Free parking. Good location for Botanical Gardens, Olympic Village, and Biodom. Restaurant serves tasty breakfast with excellent service. really liked it. 😊

Great value for families on a budget. The rooms were clean and tidy, with the option to choose a newly renovated modern room. The customer service exceeded expectations, with friendly and helpful staff at the front desk. The hotel's location was convenient, with close proximity to the metro and shuttle service provided. The restaurant had delicious food, especially the poutine. The presence of both indoor and outdoor pools was a plus.

The swimming pool appeared old and neglected. The restaurant was expensive and the food was not up to par.

I had a great stay at this place. The location is convenient and easy to get around. The hotel seems to have been recently renovated, so everything is very clean and nice. The service here is excellent, especially if you plan to visit the biodome and botanical garden. The staff is responsible and well-disciplined, and they accommodated my request for a cot. The amenities in the room are great, including free toiletries and a flat-screen TV. I was very happy with the service and facilities at this hotel.

I highly recommend this hotel to everyone. It has everything you need for a comfortable stay, including a spa, indoor swimming pool, sauna, and jacuzzi.

Great location, helpful bilingual staff, comfortable beds, clean rooms, convenient souvenir shop and bath products.

Nothing, it is perfect.

I loved the convenience of Hotel Universel's location. Being so close to the Olympic stadium, Jardin Botanique, and Insectarium made it so easy for me to explore and enjoy these attractions. Plus, the breakfast for $8 was a great deal! Although the hotel is a bit worn and has older plumbing, it didn't bother me much. The room was nice and the beds were clean and comfortable. I would recommend this hotel for its convenient location and decent amenities.