Upgraded to surprise suite for anniversary, so appreciated! Comfy bed in renovated room. Friendly and easy to contact staff. Modern and clean room. Gym with basketball and table tennis. Knowledgeable sommelier in restaurant/bar. Beautifully renovated with rustic decor. Upscale, welcoming lobby. Amazing bathroom. Nice and friendly staff.

We absolutely loved our stay at this hotel! The location was ideal, right in the heart of the city. We were able to easily explore all the tourist attractions and even walked to the winterlude events, canal, and restaurants nearby. The hotel itself was beautifully decorated, with a nice sitting area and a big bookcase. The staff was wonderful, they were friendly and very helpful. The service was top-notch, from room service to housekeeping. The room itself was spacious and had all the necessary amenities including air conditioning, ironing facilities, and a mini-bar. We felt truly comfortable and pampered during our stay.

We highly recommend this hotel to anyone looking for a luxurious and comfortable stay. Family-friendly with great amenities and a helpful and friendly staff.

Great downtown location, easy walk to attractions. Helpful staff, particularly in the dining room. Clean rooms with comfortable bed and selection of pillows. Impressive and fun decor, well-lit common space with big bookcase. Convenient parking connected to hotel.

I had an amazing stay at this place! The location is perfect, right in the heart of the city. The staff were friendly and helpful, making me feel welcome from the moment I arrived. The room was newly renovated and it was absolutely beautiful. The bed was super comfortable and I loved the reading lights in the headboard. They really thought of everything, with easily accessible spots to charge my phone. the room was clean, cozy, and had all the amenities I needed for a comfortable stay.

I highly recommend this hotel to everyone.

The hotel is centrally located in downtown, making it convenient to explore all the attractions Ottawa has to offer. It is within walking distance of Parliament Hill and other tourist sites. The Rox restaurant downstairs offers delicious meals, including great burgers. The rooms are spacious and comfortable, with attentive staff providing excellent service. Guests can enjoy a refreshing swim in the swimming pool.

The hotel could improve on providing complimentary bottled water in the rooms.

Friendly and helpful staff. Delicious cookies. Nice lobby and room decor. Convenient location near sights and restaurants.

Didn't dislike anything about the property.

I had a fantastic stay at this luxurious hotel. The location was perfect, within walking distance to all the attractions and just a block away from the airport bus stop. The staff were incredibly kind and helpful, making my experience even more enjoyable. The hotel itself was beautifully decorated and the rooms were well-maintained and clean. They even provided free flavored water in the front entrance, a small touch that made me feel welcome. this place exceeded my expectations and I would highly recommend it to family and friends.

I couldn't have asked for a better hotel. From the great location to the attentive staff, this place truly provided enhanced comfort and quality services.

Great downtown location with a mini-library in the lobby and comfortable rooms. Walking distance to attractions. Perfect for families with kids.

Felt so at home, no complaints at all.

I recently stayed at a 4-star hotel and had a fantastic experience. The location of this place is perfect, as it is very central and convenient. It was the main reason for choosing this hotel, as it allowed me to easily explore all the sights, shops, and restaurants in the area. The service at this hotel was top-notch, with the staff being more than accommodating and friendly. They were always easy to contact and willing to help with any request or question I had.

In terms of negatives, I found that the breakfast options for children were quite limited. Also, there was a bit of confusion regarding the pricing, as they charged an unexpected amount for a short visit to the room.

Great central location near major attractions and museums. Comfortable and spacious rooms with a king-size bed. The option to decline room cleaning in exchange for food vouchers was a nice eco-friendly touch.

Some rooms overlooked the atrium with no windows to open, leading to recycled air. Pre-buttered toast might not be to everyone's taste.

The rooms at The Metcalfe were clean, spacious, and quiet, providing a comfortable stay. The hotel had a bright and welcoming atmosphere, creating a pleasant ambiance. There were plenty of restaurants within a ten-minute walk, offering a variety of dining options. The location was excellent, with attractions such as the Art Gallery, Parliament Buildings, and ByWard all within a 20-30 minute walk. The staff at the hotel were incredibly helpful, kind, and professional, making us feel welcome throughout our stay. There were lots of outlets in the room, which was convenient for charging our digital equipment.

Felt special, no complaints whatsoever.

The room was spacious and cleaned daily. Good location, walking distance to attractions. Friendly staff. Valet parking available.

Great eco-friendly concept and central location.

Dark room and extra charges.