Novapark Hotel, Santiago (Chile) - Deals & Reviews

I had a great experience during my four-night stay, mainly due to the location and efficient service. I found the area easy to navigate, with public transport nearby. My comfortable room allowed for a restful stay, and I enjoyed breakfast each morning, which was included. I noticed that the staff were helpful when I needed assistance. However, I felt a bit uneasy after dark, as it seemed a bit unsafe. Overall, I appreciated the convenience of my visit.

breakfast was rushed and unpleasent, with servers counting seconds to take food away which just ruined the whole vibe. plus, the staff, especially that rude lady during check-in, woudl ve been more tolerable if i atleast recieved a tiny gesture of appreciation for staying here. honestly, i almost left a decent review, but just couldn’t.

The location was convenient for exploring the city and public transport was easily accessible.

The staff were unresponsive, particularly during check-in and check-out, which left a negative impression.

The spacious room was a nice surprise, and the daily clean-ups kept everything tidy. Plus, the staff offered great local laundry tips, which was super helpful.

However, the air conditioning dripped all night, making it hard to sleep. When I reported it, nothing was done, which was a letdown given the otherwise good service.

Rooms had reliable cleaning, but towels were lacking.

Well, that was a surprise!

I was genuinely impressed by the hotel’s location, just a short walk to major sights like Plaza de Armas. Breakfast exceeded my expectations, with an exceptional selection. The staff were incredibly accommodating, providing help with organizing transport despite my room change due to renovations. A comfortable stay overall, blending convenience and friendly service!

For better comfort, request a room with good air conditioning and check your amenities beforehand. Breakfast items could improve, so consider alternative dining options nearby.

recently renovated facilities, central location, decent city tips from the front desk

The A/C control was ineffective, causing a sweltering atmosphere!!! The breakfast experience felt rushed and disorganized, with food being whisked away too soon. Lack of basic items during breakfast was a disappointment!!!

For a cozy experience, request a room with better ventilation and check if air conditioning is available. It significantly enhances comfort during your stay.

The breakfast included a delightful selection of fresh fruits and the local specialty, empanadas, which added a nice touch to my mornings.

Unfortunately, the hot water was inconsistent during my stay, as it was often lukewarm at best.

the heater didn't work well. and they didn't even have an adapter for my devices! ! but the location was perfect. and the bed was HUGE. the room itself was comfy enough for a good rest after touring.

The ideal location made exploring the historic center easy, although the surrounding streets were a bit gritty. Breakfast featured a decent selection, but the food could be warmer. Rooms were clean and functional, and staff went above and beyond to assist, showcasing their helpfulness despite communication barriers. A standout was the option of organic pulled pork at breakfast, which added a nice touch to the meal experience.

Comfortable Stay with Room for Improvement

We enjoyed our stay overall, yet faced some hiccups like missing hand towels. The bartender was friendly but insisted drinks couldn't leave the bar, which felt a bit unnecessary. For couples, request additional toiletries upfront. A nice place with potential for better service!

The hotel's location allows for easy walks to historic sites, and organizing airport pick-up was a breeze. Showers were clean, and everything felt fresh. Plus, the room's size was cozy enough for our adventure needs.

Felt relaxed, no complaints at all.