Good breakfast, helpful concierge and bag storage, updated room, walking distance to restaurants and shopping. Club room upgrade with excellent breakfast and hors d'oeuvres. Excellent restaurant with amazing food. Lovely big room with comfortable bed. Nice indoor bar area with fire pits and sun loungers. Friendly and honest staff. 24-hour gym access. Secluded property near city center. Reasonable prices. Nice lounge and pool area. Great showers. Minor costs for parking, food, and drink.

The hotel had beautiful grounds and a nice pool area. The outdoor space was pleasant, light, and airy, which added to the overall ambiance. Additionally, the rooms were well-appointed and the bathroom area was impressive.

The service at the bar area was poor, slow, and indifferent. It took a long time to order a drink and the staff seemed overwhelmed.

Great location, walking distance to shops and restaurants, close to cable cars, professional and pleasant staff, upgrade to luxurious San Cristobal Tower, helpful concierge.

Hard to think of anything.

The room is small, no kleenex or complimentary water. Price over $200 a night. Far from downtown. No breakfast included.

The staff at reception and concierge were fantastic. The complimentary tapas and drinks in the lounge were a great perk. The hotel's location was convenient with a hop-on bus stop right outside. The breakfast was really good with helpful concierge and bag storage.

Felt at ease, no complaints.

Convenient location for conference. English-speaking staff. Comfy bed, great shower, fast wifi. High standard conference facilities. Informative and helpful reception and concierge. Complementary tapas and drinks in the tower. Professional and attentive wait staff. Amazing view from room. Friendly and helpful concierges. Nice Club Level room with great cocktails and snacks. Remember to stay in the new part above floor 8.

We stayed at Sheraton for a leisure trip and were pleasantly surprised by the upgrade to a club room. The breakfast on the 21st floor was excellent, and we enjoyed the complimentary hors d'oeuvres and drinks in the evening. The restaurant served amazing food, especially the best chocolate dessert ever! The prices were reasonable and the room was spacious with a comfortable huge bed. We also loved the indoor bar area with individual fire pits and plenty of sun loungers. The WiFi was excellent and the location was convenient for short Uber rides to various attractions. the hotel was clean and the staff were friendly and attentive. Highly recommended!

We recommend this hotel.

I recently stayed at Sheraton in Providencia for a conference. The location was perfect, just a short walk from the city center. The classic room we had was reasonably priced and the lounge area around the pool felt like a resort. The bathroom was small, but the shower was one of the best I've had in a hotel. The staff spoke English and were very helpful. The buffet breakfast was excellent and the wifi was fast. I had a great experience and would stay here again.

Would definitely recommend this hotel.

High standard and expected quality. Great location with outdoor swimming pool and pleasant trees. Delicious and well-presented food. Fantastic and informative staff. Complementary tapas and drinks. Convenient chauffeur service and city tour bus stops outside. Amazing view from the room. Friendly and helpful concierges

Didn't dislike anything about the property.

Excellent service, friendly breakfast staff, helpful bathroom technicians, attentive and resolving staff, thoughtful farewell gesture.

Absolutely nothing to say about dislikes.

The rooms were clean and tidy, with comfortable beds and nice linens. the breakfast buffet was beautiful and included in the room rate. - the hotel had a great location, with a hop-on hop-off bus stop right in front and a park behind where you could take a gondola for lovely city views.

The service at the lobby bar was slow and disorganized. There were issues with the wifi connection and a bad smell coming from the bathroom drain.

The outdoor area of the hotel was a great place to relax and enjoy the weather. the room was spacious and quiet, providing a comfortable stay. - the staff, especially the concierge desk, were very courteous and helpful. - the hotel is located in a safe and elegant part of town, making it a great choice for accommodation. - the pool area was well-maintained and had plenty of seating options in both sunny and shaded areas.

The hotel could benefit from a refurbishment, as it gives off an outdated vibe with old-fashioned furniture and facilities. The breakfast offered in the lounge was not up to par with expectations, lacking variety and choices.

I recently stayed at a hotel in Providencia and had a wonderful experience. The staff was friendly and efficient, making me feel like an important guest. The grounds were well-maintained and the hotel provided excellent conference facilities. The room was comfortable, with a cozy bed, great shower, and fast wifi. The evening meals were delicious and I enjoyed spending time by the pool, despite the chilly water. I had a convenient and enjoyable stay.

I recommend this hotel.

Great breakfast buffet, attentive staff, varied menu options. Conveniently located near the city center. Rooms are reasonably priced with a nice pool area. Excellent showers.

I recently stayed at Sheraton in Santiago for 2 nights and had a great experience. The new part of the hotel, above floor 8, was awesome, with amazing views. The concierge desk and bag storage were very helpful, and the breakfast was really good despite a couple of coffee machine hiccups. The modern rooms were updated, and the location was within walking distance of nice restaurants and shopping. the staff was friendly and efficient, making me feel like an important guest at the hotel.

Can recommend this hotel.