Absolutely loved the location of the hotel! It was surrounded by beautiful natural scenery and had easy access to outdoor activities like the pet zoo and sledge. the hot springs were also a major highlight, providing a relaxing and rejuvenating experience. Additionally, the staff, especially the manager, were extremely helpful and accommodating, going out of their way to assist us despite the language barrier. the flexibility and willingness of the staff to enhance our stay made a positive impression.

The service level of the hotel did not meet expectations. the staff, apart from those in the Chinese restaurant, were rude, disorganized, and unhelpful.

The location was perfect, with beautiful mountain views from our room. The room itself was spacious and clean, and we loved the hot springs on the property. The outdoor activities, like the pet zoo and sledge, were a bonus. The staff, especially the manager, went out of their way to make our stay enjoyable, despite the language barrier. we highly recommend this hotel.

During my stay at the hotel, I was impressed by the beautiful views of the mountain from my room. The room itself was clean and comfortable, exactly like the pictures. I also enjoyed the hot springs and the outdoor activities available, such as the pet zoo and the sledge. The manager was very helpful, as most of the staff did not speak English. Their flexibility in accommodating our needs was greatly appreciated.

The natural hot springs and the outdoor activities were amazing. We could enjoy the pet zoo and even sledge! the staff was flexible and helpful, improving our stay and giving us direct contact with the manager. the room was clean and comfortable, with an incredible view of the mountain. Definitely one of the best showers we've ever experienced.

There were some language barriers, and most of the staff didn't speak English. It was challenging to communicate our needs, and that affected the quality of service.

The staff were helpful and friendly. The room was clean and comfortable, with a nice view of the mountains. The hotel had great showers. a fantastic experience for the price.

Staff helpful. Clean, comfy room. Mountain view. Pics accurate. Best shower. Hot springs. Outdoor activities. Manager's help. Flexible staff. Good location. Big room. Nice spring water pools. Great value.

This hotel exceeded my expectations in terms of luxury and amenities. the exclusive Spa & Wellness Centre was outstanding, and the massage services were top-notch. the indoor swimming pool was pristine and the garden area was peaceful and relaxing.

Though the service was generally good, we encountered one minor issue - the bar/lounge area did not offer enough exclusive drinks. this was promptly addressed by the helpful and accommodating staff, who offered us private facilities and customized options instead.

Staff helpful, clean room, comfortable, mountain view, as pictured, great shower.

Absolutely nothing.

The staff, cleanliness, comfortable room, scenic view, best shower.

It was all superb.

We had a fantastic stay at this hotel. The staff were incredibly nice and helpful, making us feel welcomed throughout our visit. The room was impeccably clean and comfortable, exactly as shown in the pictures. We were even treated to a stunning view of the mountain from our room. The hotel's shower was one of the best we have ever experienced. this hotel was definitely worth the money, offering exceptional cleanliness, comfortable rooms, and excellent staff service.

All was good.