Smooth check-in process. Local ID required, not passport. Polite staff assisted with police call. Excellent hotel, known personally. Executive lounge with free tea and alcoholic drinks. Friendly and accommodating staff. Delicious international food, buffet recommended. Convenient location near shopping mall and lake. Clean and contemporary rooms. Great breakfast with vegetarian options.

Excellent Service - Club Lounge

I stayed at the Renaissance Hotel in Suzhou for 7 nights and had an impressive stay. The location was great, with easy access to everywhere on foot. The front desk service was good, although there were some minor language barriers with a few staff members. The room service food was not up to par, but thankfully the Club Lounge made up for it. The Club Lounge had a fantastic view, delicious food, and great drinks. The service there was excellent, especially from the friendly and attentive staff members, Hannah and April. Their warm and polite demeanor made me feel well taken care of throughout my stay. I highly recommend this hotel to my business partners and anyone traveling to Suzhou.

Excellent hotel, excellent staff, great rooms, good location, fantastic breakfast options.

Nothing it was perfect.

Spacious room and wonderful service. Convenient location near a park and transportation. Enjoyed the treat of staying in the executive floor and Club Lounge

Wifi was spotty and unreliable.

Check-in process was complicated; local ID required, passport not accepted. Room was spacious and comfortable. Staff was friendly and provided great service. Enjoyed the free breakfast and the amusing room service robot. a comfortable and convenient stay.

We thoroughly enjoyed our stay at this hotel. The best aspects were the comfortable and spacious room, the relaxed and welcoming atmosphere, and the great staff. We were pleased to receive a complimentary breakfast, which was delicious. The lobby space was excellent, and we particularly enjoyed the amusing touch of the room service robot. The hotel's high standard made it the perfect place to stay in this city, with shops just a short walking distance away. Taxis were easily available right outside the main entrance, and the option to order a limousine from the hotel was convenient.

Convenient and clean rooms. Great breakfast options and friendly service. Enjoyed the easy access to public transportation and nearby attractions.

Had a terrible experience during New Year's Eve at the hotel. There was no special event or celebration organized by the hotel.

This hotel provided an extraordinary experience. the luxurious room amenities surpassed my expectations. the extensive breakfast buffet offered a variety of fresh, high-quality items. Service was exceptional, especially in the executive lounge, where staff was friendly and attentive. the indoor swimming pool and sauna were clean and well-maintained, providing an exclusive experience.

The parking situation was inconvenient. During a heavy rainstorm, the parking was full, and staff directed me to park further away.

The hotel's location is ideal, with easy access to various amenities. It is conveniently close to a metro station, making it convenient for exploring the city. being opposite a large park provides a great opportunity for leisurely walks and relaxation. the hotel is within a short walking distance to shops, making it convenient for any last-minute needs.

The service in the restaurant and lounge appears to be inconsistent, as mentioned in a couple of reviews. There were instances where beverage or food orders were not fulfilled, impacting the overall experience of some guests.

Amazing Service and Attention to Detail

We stayed at a lovely hotel in Suzhou and were blown away by the incredible service we received. From the moment we arrived, the staff went above and beyond to make our stay enjoyable. They even arranged a half-day tour for us, which allowed us to explore the city hassle-free. The hotel is conveniently located near Central Park and the subway, making it easy to get around. The Club Lounge staff were exceptional and made us feel pampered throughout our stay. we had a great experience and highly recommend this hotel.

Great food, friendly staff, convenient location, spacious room, excellent lobby space, accommodating and English-speaking staff.

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