We stayed at Shangri-La for 6 nights with our young children and had a delightful experience. The pools were really nice, especially the kids pool with water slides. The hotel is set in a beautiful garden setting and is very close to the beach. The rooms were clean and spacious. The staff were friendly and helpful, from the front desk to the restaurant staff. The buffet breakfasts and Chinese restaurant for dinner were enjoyable. The indoor playground, Adventure Zone, was a great energy release venue for our boys. Shangri-La upheld its reputation and made our family holiday a delightful experience.

100% Recommend this hotel.

The staff were incredibly friendly and always willing to help. The buffet had a diverse range of cuisine. The rooms were spacious and comfortable. There were plenty of activities for children.

Nothing, all excellent.

The rooms were spacious and had beautiful views of the sea and mountains. the decor was lovely and the beds were comfortable. the bathroom was well-lit and the shower had great water pressure. the hotel provided towels and there were plenty of lifeguards around the pool.

The check-in service was not efficient, we had to wait for half an hour even though we arrived at 3pm. the breakfast room was crowded and dimly lit.

Spacious rooms, great pools. Friendly staff. Amazing buffet breakfast, especially for kids. Clean. Efficient service.

Stayed during Christmas, great time! the rooms were cozy and comfortable. the breakfast spread was amazing, with a variety of options to choose from. the staff were friendly and provided excellent service throughout our stay.

The check-in and check-out process could be improved. It took longer than expected and there was some confusion.

Our romantic escape at this hotel was absolutely incredible! the breathtaking surroundings of lush tropical greenery and a stunning beach created the perfect ambiance. We were pleasantly surprised by the top-notch service and the wide range of excellent restaurants available. the variety of activities offered was overwhelming - we wish we had more time to enjoy them all. And the daycare center was a dream come true for our children, keeping them entertained and happy throughout our stay.

We had a pleasant stay at the Shangri-La resort in Sanya. The beach and ocean were stunning, perfect for relaxing and enjoying the view. The kids' facilities were excellent, keeping our children entertained throughout our stay. The rooms were comfortable and had a lovely ocean view. we would recommend this hotel for a family vacation.

The staff at the hotel were extremely welcoming and friendly, making our stay enjoyable and comfortable. The buffet breakfast was fantastic, with a wide variety of options and a thoughtful accommodation for families with children. The villa with a private pool exceeded our expectations and had great facilities for kids. the hotel provided a memorable and unforgettable experience for us.

We felt like part of the family during our stay at the hotel and had no complaints whatsoever.

I had a fantastic stay at this hotel. The staff were great and went above and beyond to make my experience memorable. They even helped me surprise my wife with a room decorated with 200 roses, and one of the staff members spoke French, which made the surprise even better. The breakfast had a great selection and the snacks at the swimming pool were also delicious. The hotel also organized a family picture session, which was a nice touch. The hotel itself was very large and comfortable, with three different pools to choose from and direct beach access. The location was also convenient, as it was close to the water park and the duty-free mall.

Nothing that I didn't like.

Beautiful view and comfortable room with functioning amenities. Nice gardens for walking and lounging.

Service was slow and lacking English proficiency. No beach amenities provided and swimming discouraged.

The place is spacious, even during holidays. Great facilities for kids, including a child-friendly pool with fun slides. Well-maintained property with beautiful green scenery and a peaceful beach. Rooms boast lovely ocean views and are comfortably sized. Efficient room cleaning service with thoughtful towel arrangements and added touches.

We were thoroughly impressed with the overall experience at Shangri-La. The resort itself was stunning, with spacious rooms and fantastic pools. The highlight of our stay, however, was the exceptional customer service we received from Phoebe Yu at the reception desk. From the moment we arrived, Phoebe went above and beyond to ensure that our stay was truly memorable. She personally greeted each member of our family and escorted us to our rooms, taking the time to show us around and even provide recommendations for the rest of our holiday. We were delighted to find our room beautifully decorated for our anniversary, complete with flowers and a special cake. It was the small, personal touches like these that truly set Shangri-La apart. Additionally, when we experienced noise issues with our neighbors, Phoebe promptly upgraded our rooms to ensure we could enjoy the rest of our trip undisturbed. The facilities were also impressive, meeting our expectations for a hotel of this caliber. it was the excellent customer service that made our trip unforgettable. We only wish we could have stayed longer! I highly recommend this hotel.

The location of the hotel was perfect, right by the beach and with a stunning view of the southern China ocean. The rooms were clean and comfortable, and the service provided by the staff was friendly and helpful. The hotel also had a good variety of facilities, including a kids pool with slides and toys.

The breakfast buffet was outstanding with a wide variety of choices. The live band in the lobby restaurant was fantastic and professional. The lounge offered a nice buffet with warm food and fresh fruit. The staff were excellent and very friendly.

Cannot find any fault.

Rich breakfast variety including non-Chinese options like bread, cheese, and cold cuts. Beautiful terrain with modern and comfortable rooms. Enjoyable water park with shaded areas for kids. Friendly staff who are willing to assist even without fluent English.