This hotel is located within a large shopping center, making it convenient for guests to access shopping and dining options. The pool and restaurants are clean and modern. However, it is quite far from the city center. Rooms are spacious and tidy, with comfortable bedding and nice bathrooms.

There is a lack of attention to detail in providing customer service, resulting in miscommunications about breakfast and ATM availability.

Clean room, comfortable bed, awesome shower pressure, proper working toilet, well-stocked with toilet paper.

The welcome kit for my puppy was a great surprise and made our stay even better. We had an issue with the shower drain, but the staff promptly solved it. The restaurant and room service were delicious. The location inside the mall was very convenient. Overall I will recommend this hotel.

Friendly staff, delicious breakfast with variety, convenient location connected to a large shopping center, elegant and spacious rooms, helpful front desk, clean and modern facilities.

Amazing staff, modern facilities, convenient location, attached to a mall.

Absolutely nothing.

Room was spacious, clean, with a great city view. Breakfast offered a wide range of options, including fruits and eggs. The hotel is located inside a mall with many restaurants, shops, and a grocery store, providing convenient access. The staff was friendly and helpful. Good WiFi connection.

I was thoroughly impressed with this hotel! First off, the location inside the plaza el tesoro mall is so convenient. The rooms with a great view and modern, chic decor were a treat to stay in. The staff was extremely friendly and went above and beyond to make sure my stay was comfortable. The prices were very reasonable, especially with breakfast included in the rate.

All was satisfactory, no complaints here!

The value for money at Novotel was excellent, with a clean and spacious room and a stunning city view. The hotel's location above the El Tesoro mall was convenient for dining, shopping, and entertainment. The staff were friendly, professional, and provided great service throughout our stay.

The breakfast selection could have been more varied and interesting.

As a business traveler, I found the facilities at Novotel El Tesoro to be excellent. The rooftop pool and restaurant offered spectacular views of the city and mountains, providing a relaxing atmosphere after a long day of work. The hotel is attached to a large modern mall, which was incredibly convenient for shopping and dining options. The staff were very friendly and helpful, ensuring a pleasant stay.

Felt warmly welcomed throughout my stay, with no reason to complain.

We had an amazing stay here! The location inside the mall was so convenient, we loved being able to grab food or go shopping without even leaving the hotel. The staff was friendly and helpful, and the room was clean and spacious. Plus, the rooftop pool and gym were great. Highly recommend this place to family and friends.

We stayed in a hotel near a big mall that had great clothes and food. the hotel's location was perfect, as it was near restaurants and supermarkets. the staff was kind and always ready to help. the big rooms were perfect for our trip, as we had lots of space to move around.

The gym could have been better, with more space and free weights. the drinks in the bar were too expensive, so we went to nearby establishments instead.

I recently stayed at this luxurious 4-star hotel and I must say, it exceeded my expectations. The location at the edge of Poblado was perfect, just a quick cab ride away from the center and the Plaza El Tesoro mall was right there, providing a convenient shopping and dining experience. The views from the rooftop pool were absolutely breathtaking, giving me a sense of serenity and relaxation. The staff were incredibly helpful and accommodating, ensuring that my stay was comfortable and memorable. The amenities in the room were top-notch, from the air conditioning and mini-bar to the in-room safe and flat-screen TV. I was highly impressed with the quality and comfort provided at this venue.

If I were to recommend this hotel to my friends, I would say that it is in a nice, safe, and modern area. However, it may be a bit difficult to reach.

my go-to hotel in medellin. always exceeds expectations with top-notch service, perfect location next to el tesoro mall, and stunning views. stayed more than 7 times and love everything about it!

slow check-in process

Friendly staff, delicious breakfast with variety, convenient location connected to a large shopping center, elegant and spacious rooms, helpful front desk.