We had an exceptional stay at Best Western Plus. The rooms were comfortable, the room service was good, and the hotel's location provided easy access to the city's historical district and beaches. The rooftop pool and Skybar offered stunning views. this hotel exceeded our expectations and provided excellent value for money.

Can't think of anything. 😊

This hotel is located in a convenient area near the center, within walking distance of the old town where you can find plenty of restaurants. It is also close to the Marsol bus stop, making it easy to explore the surrounding area. The rooms are nicely furnished with amenities like a coffee machine and mineral water. The staff provide excellent service and are very helpful. The breakfast is decent and there are facilities like a rooftop pool with stunning views. it offers a great location and comfortable rooms with good service.

The rooms at this hotel were spacious and bright, which was a pleasant surprise. the comfortable bed provided a good night's sleep after a day of exploring the city. One of the best aspects of this hotel was its convenient location. It was just a short walk away from the city center, making it easy to access restaurants, shops, and attractions. the hotel had a Marsol bus service terminal right outside the door, which was very useful for getting around to nearby towns.

There were a couple of negative aspects to my stay at this hotel. the lobby area was not very welcoming.

Amazing rooftop swimming pool with stunning sea and mountain views, delicious buffet breakfast, helpful and friendly English-speaking staff. Great location near the city center.

Felt well taken care of, no complaints.

The rooms were great with a beautiful view. Rooftop pool on 16th floor. Excellent breakfast with friendly English-speaking staff. Close to the center, felt safe. Tours available for waterfalls and boat trips.

I loved the excellent price/quality ratio, great buffet breakfast, and amazing view from the swimming pool. The receptionists were extremely helpful and went above and beyond to assist us with tours and transportation. The location was convenient for visiting Tayrona Park and Minca.

Nothing I didn't like to be fair.

Lovely rooftop pool area with a few sun beds. Restaurant had good food. Convenient location for exploring Santa Marta. I'll recommend this hotel.

We loved this place! The location was perfect, close to restaurants and Tayrona National Park. The staff here were amazing, always there to help and the room service was great. The swimming pool on the rooftop had a stunning view and we loved the happy hour there. The room was equipped with all the amenities we needed and the bed was incredibly comfortable.

We had a fantastic experience at Best Western Plus. The staff arranged airport transfers and a smooth transfer to Tyrona NP. They even ensured we paid the quoted amount for the transfers. The hotel is conveniently located near bars and restaurants. Rooms were spacious and had all the necessary amenities. Breakfast had a good variety of choices, although the coffee could be improved. we highly recommend this hotel.

My stay at the Best Western Plus in Santa Marta was exceptional. The hotel provided the best price/quality ratio compared to other options in Colombia. The hospitality and service from the receptionists were outstanding. They assisted us with everything, from recommending tours to helping us arrange transportation. The buffet breakfast was great, and the hotel had a stunning swimming pool with an amazing view. The location was convenient, being just a short walk from the main square and serving as a perfect starting point for exploring Tayrona Park and Minca. The spacious and bright rooms offered gorgeous views, and amenities such as coffee and water in the lobby were a nice touch. Furthermore, the hotel's location near the Marsol bus service terminal made it easy to travel to nearby towns.

Nothing, everything was great! 😊

I can't stop raving about the incredible value for money I got at this hotel! The room was spacious, clean, and oh-so-comfortable. The location was perfect, close enough to explore the city center and just a quick hop to Tayrona Park and Minca. The staff treated me like royalty, always going above and beyond to help with tours and transportation.

The breakfast could use a bit more variety, but it was still tasty and satisfying.

We were happy with some aspects of our city trip accommodation. we appreciated the tasty, complimentary breakfasts which set us up for a day of exploring. the location was great for getting around and we could easily walk to the sights we wanted to see.

There were several negative aspects of our experience that we need to mention. the cleaning wasn't up to our standards and we found a few dusty areas that needed more attention.

This hotel is in a great location, within walking distance to almost everything. The restaurant staff could improve, but other than that, the service is exceptional. The rooms are clean and bright with comfortable beds. The breakfast offers a lot of variety and is a great way to start the day. The rooftop bar is a nice touch and provides a great view of the city.

One negative aspect is that the elevator takes a long time for the doors to open, which can be frustrating.

New property, well-maintained, central location. Short walk to city center, beach, and restaurants. Quiet and relaxing atmosphere. Exceptional staff, friendly and accommodating. Comprehensive breakfast. Recommend.

The hotel is conveniently located close to downtown, making it easy to access bars, restaurants, and the city center. The rooms are comfortable, with clean beds and well-equipped bathrooms. The staff provides great service, and the breakfast buffet offers a wide variety of options. Guests can also enjoy the small but clean gym and the beautiful swimming pool with an amazing view.

The elevators can be quite slow, causing inconvenience for guests.