The staff was super friendly. The rooms were comfortable and clean. The food was excellent. The location was beautiful. The customer service was exceptional. The variety of food options was great. The beach was gorgeous. The activities were super fun.

Nothing that I didn't like.

the staff was incredibly friendly and attentive, making me feel welcome from the moment I arrived. the food and variety of options were outstanding, especially the all-inclusive package that allowed me to enjoy delicious meals at nice restaurants and unlimited drinks. the pool area was great, and the proximity to the beautiful beach was a true paradise. the wifi was also great throughout my entire trip, despite some reviews stating otherwise.

Nothing to mention 🙌

Enjoyed the exceptional views, especially from the cable car. The hot, humid climate made for lush vegetation that looked almost supernatural. Loved the magical night at the Laguna Luminosa.

Sewage smell in the room was delightful, like a breath of fresh air.

Great activities for kids. Attentive staff. Good food. Gorgeous beach. Nice pool area.

Nothing all excellent.

The buffet restaurant at Bahia Principe Grand El Portillo offers a wide variety of fresh and delicious food, perfect for bigger groups of friends. The beach is stunning and easily accessible, with the option to walk to Las Terrenas along the coastline. The resort's cleanliness and the beautiful beaches and pool add to the overall appeal. The staff are friendly and attentive, ensuring a pleasant stay. Activities like beach volleyball with Jordan provide fun entertainment during the day.

Felt really comfortable, no complaints.

The hotel has impeccable cleanliness and beautiful facilities. We also loved that it was conveniently located right near the buffet terrace, making it easy to get water and coffee refills. The staff, including Francisco, Manuel, Carlos, Rony, Pedro. Additionally, the hotel is surrounded by palm trees, creating a tropical paradise atmosphere.

Nothing to dislike.

Excellent location, stunning beach, delicious food and drinks, and very friendly and accommodating staff. Beautiful Mediterranean restaurant and well-maintained grounds. Charming European vibe in nearby city with plenty of fantastic shops and eateries. Will definitely return for another amazing vacation.

Staff were incredibly welcoming and made us feel at home immediately. the location was perfect, situated in the heart of the city and walking distance from everything we wanted to see. We also loved the complimentary breakfast and Wi-Fi, both of which were unexpected bonuses.

Our room was quite noisy at night and we had trouble getting a good night's sleep. the bathroom was a bit cramped and could have been more spacious.

the location is like a paradise, with stunning beaches and a clean, well-maintained property. What really stood out to me was the exceptional customer service. the staff were friendly and professional, making sure that my stay was comfortable and enjoyable. the food at the buffet was impeccable, with a variety of options to suit everyone's taste. From fresh fruits and cheeses to healthy juices and refreshing water, there was something for everyone. I highly recommend paying for a room upgrade to enhance your experience.

The only drawback I encountered was that the property was not obvious to find. once you locate it, you'll discover a hidden gem.

Our stay at this hotel was absolutely worth the money. The room was fantastic, comfortable, and spotlessly clean. The location was stunning, with beautiful grounds and a gorgeous beach. The staff treated us with the utmost professionalism and provided excellent customer service throughout our stay.

The morning meal could have been improved with better breakfast options.

This hotel is ideally located on a beautiful beach, with a towel hut just steps away. Guests can spend their days lounging on the beach or enjoying the clear waters and coral for snorkeling. The rooms are clean and well-kept, with comfortable beds and functioning air conditioning. The staff is friendly and helpful, providing excellent service. The buffet offers a wide variety of food options, with fresh and well-prepared dishes. The hotel also offers activities such as kayaking and an entertaining circus show.

Some guests have reported minor issues with housekeeping, including missing beach towels and the need to request coffee and other amenities.

The cleanliness was impeccable, and the hotel facilities were top-notch. We loved the convenient parking and the easy transportation options. The location in building 26 was perfect for us, as it was very close to the kid's water park. The breakfast options were plentiful and delicious. The staff was incredibly friendly and provided excellent service throughout our stay.

Nothing, all great.

I had a fantastic stay at this hotel. The room was spacious, with wide and comfortable beds. I could sleep quietly at night. The hotel facilities were great, with enough places at the beach to lay down and relax. The buffet had an amazing variety of food, and the staff had a good attitude. The location was convenient and between 7 and 9 p.m, the transportation from the airport parking lot was in the hot sun. The cleanliness of the hotel was impeccable.

Almost perfect. The snorkeling experience and the rooms in need of renovation near the Italian restaurant could have been better.

As adventure travelers, we loved the range of activities available, including watersports, beach volleyball, and organized excursions. The location was stunning, with a beautiful beach and breathtaking scenery. The customer service was top-notch, with friendly and professional staff who went above and beyond to ensure a memorable experience. The buffet offered a diverse range of delicious food, including fresh fruits, cheeses, and healthy juices. Upgrading our room made our stay even more enjoyable.

Felt lucky, no complaints.

The waterpark and buffet with sea view were enjoyed by our kids. Proximity to the beach, cleanliness, and quality of booked restaurants' food were terrific. Great location near a European-feel city with good shops and restaurants.