The Mercure was a well-located, comfortable hotel just a short walk from the entrance to the Cite. The view from the bedroom was stunning, especially at night when the Cite was beautifully lit. The rooms were cozy and the bathroom was a good size. I appreciated the tea and coffee making facilities in the room. The hotel also had plenty of free and secure car parking, which was a great bonus. I had a fantastic stay and would happily choose the Mercure again.

The hotel is conveniently located just minutes by foot to the walled fortress city, allowing for easy exploration and sightseeing. It is also situated at a short distance from the cite, providing a peaceful and tranquil atmosphere away from the hustle and bustle. being located out of town offers a more secluded and relaxing stay.

The staff at the hotel could be rude and unhelpful at times, which detracted from the overall experience.

Delicious dinner and breakfast, clean room with excellent view, handicapped friendly, helpful staff, perfect location, charming country house style.

Could not be improved in any way.

The hotel is conveniently located a short walk from the old city, making it a perfect choice for visitors wanting to explore. The reception staff are very friendly and helpful, providing excellent service. The hotel is clean and quiet, ideal for older clientele seeking a peaceful stay. The restaurant offers delicious meals, catering to both business and leisure guests. The rooms are spacious and well-equipped, with comfortable beds and modern bathrooms. the hotel offers free parking, a lovely pool, and complimentary WiFi.

The options at the pool bar are somewhat limited.

Convenient location, helpful staff with decent English. Good room with extra bed for our child. a pleasant stay.

I recently stayed at a hotel near the famous castle in Carcassonne and it was the perfect location for exploring the area. The hotel was conveniently located just a short walk away from the castle and also not far from the city center. The room was clean and comfortable, with a stunning view of the castle walls. The breakfast offered a variety of options, including fresh bread, croissants, and fruits. The staff was helpful and friendly, ensuring a pleasant stay. Plus, the hotel provided amenities such as free WiFi and room service.

Great location for exploring the old city. Rooms are very comfortable and clean with all the necessary amenities. The restaurant's food is delicious.

Limited public transport in the area. Rooms do not have USB ports, which could be inconvenient for some travelers.

I had a great stay at this hotel. The location was perfect, just a short walk away from the city walls. It was nice to be able to escape the busy streets and relax in the quiet neighborhood. The staff here were amazing, they went above and beyond to make my stay comfortable. They even provided highchairs and milk for my baby, and gave us a room with a garden view. The food at the restaurant was excellent, with a wide selection for breakfast and delicious options for dinner. The rooms were clean and comfortable, with all the amenities I needed, like air conditioning and tea/coffee making facilities. I also loved the pool area, it was beautiful and well-maintained.

I would highly recommend this hotel to families.

The value for money at this hotel was excellent. The room was clean and comfortable, with nice amenities like a kettle and coffee. The location right outside the old city's walls was perfect, and the staff were friendly and helpful.

Breakfast delights, but could use more vegetarian options.

This place is ideal for exploring the medieval town, as it is only a few minutes walk away. The location is excellent, with great transport links to the new town as well. We had a pleasant and relaxing room, with all the amenities we needed including air conditioning, tea and coffee facilities, and a mini-bar. The staff were excellent, friendly, and welcoming, and the service was top-notch. The pool was great for a swim, and the outdoor seating areas were perfect for enjoying the sun.

We would highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

The reception staff at Mercure Carcassonne La Cite were exceptional. They provided excellent service and were very helpful, friendly, and polite. They were also multilingual, speaking 3-4 languages, which was a great asset. They booked a dinner table for us and even helped me book an online air ticket when I struggled with the French language on the website. The team is truly commendable. The hotel was very clean and had great amenities. The pool area had a beautiful, traditional French style, and we had pool access from our room. The location was perfect, just a 5-minute walk to the walled old city of Carcassonne and a 25-minute walk to the new center. Alternatively, there was a bus stop right outside the hotel that took us to the center in just a few minutes for only €1 per person. The walk to the new center was also enjoyable as we crossed the old bridge and savored the sights. The staff were accommodating, making it easy for a family member to store medication in a fridge and use it daily.

We felt very relaxed and had no complaints whatsoever.

The location of this hotel is fantastic, being very close to the centre of the city and just a few minutes walk from the castle. It is also conveniently located for those arriving by plane, as the airport is nearby. The hotel facilities are clean and well-maintained, including a small swimming pool. The staff were friendly and helpful, providing excellent service throughout our stay.

Nothing negative to say.