I had a fantastic stay at this hotel! The location was perfect for me, as it was in a quiet suburb just a short distance from the bustling city center. The staff here really went above and beyond to make me feel welcome and comfortable. They were always available to help with directions and recommendations, and even gave me an upgrade upon arrival. The room was spacious and luxurious, with a comfortable bed and a big, beautiful bathroom. The air conditioning was also a great bonus, as it kept the room nice and cool during the warm weather.

This hotel is highly recommended for families. The amenities and services provided are perfect for those traveling with children.

The breakfast was decent and the fitness center had everything I needed for a quick workout. the hotel was conveniently located near a bus stop and a wine merchant district, which was a plus. the staff at the restaurant were friendly and welcoming.

The hotel had a strange odor throughout, and the rooms were not well-maintained. the pillows were uncomfortable and flat, and the towels were thin.

We had a wonderful stay at Mercure. The spacious rooms were clean and well-maintained. The hotel staff was friendly and helpful, even giving us a free upgrade to a suite. The breakfast served was excellent and catered to different dietary needs. The hotel also had secure underground parking which was a plus. I would highly recommend this hotel for a comfortable and enjoyable stay.

We had a great experience staying at a mid-range hotel in a wine merchant district. The location was ideal, within walking distance to the city center, the riverside, and the famous pedestrian shopping area. The rooms were comfortable and the staff was wonderful. The breakfast buffet offered a variety of options and the bar and patio area were great for relaxing. We also appreciated the amenities such as the fitness center, sauna, and spa. it was a pleasant stay.

The exterior of the building was in need of some renovation.

Great breakfast, helpful staff, convenient parking, clean hotel, easy access to transportation.

Everything great.

great staff, free upgrade to suite, clean room, good air con, plenty of parking, close to work location, lovely bar and patio area, reasonable price, better than previous Bordeaux stay, overall exceeded expectations

basic amenities, no glasses for water

The staff at Mercure Bordeaux Chateau Chartrons were incredibly friendly and bilingual, making it a great choice for travelers who don't speak French. They were accommodating and went above and beyond to ensure my comfort during my stay. I highly recommend this hotel for its excellent value and fantastic staff.