The staff provided exceptional service, allowing us to drop off our bags early and providing us with a room number even before check-in time. They even took our bags to our spacious and comfortable room while we were out. The hotel room was clean and the bed and bedding were very comfortable. The staff were also helpful with business services like printing and mailing.

Was all great.

This beach resort hotel is conveniently located close to a bus stop, making it easy to explore the surrounding areas. It is also easily accessible by car from the airport, making arrival and departure hassle-free. The hotel is situated in the city center of Heraklio, providing guests with easy access to shops, restaurants, and attractions. The rooms are clean and the bathrooms are well-maintained. Additionally, the breakfast buffet offers a wide variety of delicious options, including local Cretan food and drinks. The pool is a nice feature, perfect for relaxing and soaking up the sun.

There is a lack of vegetarian options in the hot items section of the breakfast buffet.

Friendly staff, comfortable beds, free WiFi and valet parking, location walking distance to city center, nice pool, pleasant atmosphere.

Felt cozy, no complaints whatsoever.

Fantastic city hotel. Great pool. Easy walk to city. Comfortable room. Nespresso coffee machine. Tea making facilities. Good breakfast buffet. Attentive and helpful staff.

Can honestly say there wasn't anything not to like.

We had a fantastic stay at Galaxy Iraklio. the receptionist warmly welcomed us and was always helpful, no matter the time or request. the hotel itself is clean, cozy, and located just a short walk from the old town. the food, particularly the dinners, were excellent. the breakfast was amazing, with a variety of delicious Greek dishes, fresh juices, and the option to sit outside by the pool. the staff throughout our stay was friendly and multilingual, ensuring that we had a comfortable and enjoyable experience. We even received complementary breakfast when we arrived early in the morning and our rooms were ready by 9:00 am.

Don't have any issues at all! 😉

The hotel is conveniently located, with easy access to all the big shops, the Palace of Knossos, and the airport. The rooms are spacious and stylish, with excellent facilities such as a gym, pool, and steam room. The breakfast buffet is plentiful and delicious, and the staff are polite and helpful. The hotel also offers sightseeing tour buses right outside, making it convenient for exploring the main attractions.

Some guests have mentioned that the pool closes too early and could benefit from more lounge chairs and towels.

As vegetarians, we loved the variety of vegetarian options at breakfast and the locally sourced, deliciously prepared meals at the lounge restaurant. The staff also provided a free bottle of local Cretan wine with our meals, which was a delightful touch.

Felt at home, no complaints.

The hotel is conveniently located near the harbor, making it easy to explore the waterfront and enjoy the beautiful views. The swimming pool area is a great spot to relax and soak up the sun, with comfortable sunbeds and a pool bar for refreshing drinks. the hotel is within walking distance of the main museum, allowing guests to easily explore the rich history of the area at their own pace.

The staff could improve in terms of their responsiveness and willingness to accommodate guests' needs.

I had a great stay at a conveniently located hotel in Heraklion. The room was clean and comfortable, and I especially enjoyed the delicious breakfast buffet. The pool area was beautiful and relaxing. The staff were courteous and helpful, making my experience enjoyable. I would recommend this hotel.

For the price we paid, we definitely got great value. The room was spacious, clean, and comfortable, exceeding our expectations. The location was perfect, within walking distance to the city center. The staff at Galaxy Iraklio Hotel were incredibly friendly and accommodating, even surprising us with a birthday cake in our room. The restaurant by the pool served delicious locally sourced food and the waitstaff was knowledgeable and helpful. a wonderful experience.

As for the menu for breakfast, it could have had more variety and options to choose from.

Modern, spacious room with comfortable bed, large bathroom, and impressive view of the pool. Helpful, multilingual staff and excellent service. Delicious buffet breakfast with plenty of variety. a fantastic stay worth considering for future visits.

We had a wonderful stay at this hotel. From the friendly service to the luxurious amenities, this hotel truly exceeded our expectations. the Spa & wellness centre was top-notch, and the in-room breakfast was a special treat. the Swimming pool and Jacuzzi were pristine, and we loved the live entertainment by the pool. the Turkish bath was a relaxing way to spend the afternoon, and the sun terrace had amazing views.

The only minor issue we encountered was with the bar service, which was slow at times. this was quickly resolved and did not detract from our overall experience.

The hotel staff were very friendly and professional, ensuring that our stay was comfortable and enjoyable. the hotel's location was also great, close to shops and restaurants but still in a quiet area. the hotel had a lovely rooftop terrace with a stunning view of the city.

That the hotel was a bit further from the main tourist attractions and beach areas, so it required a bit of driving or walking to get around. However, the hotel staff was always happy to arrange transportation for us.

Convenient location with easy access for car owners. Plenty of street parking available. Cafes nearby for coffee lovers. Tasty food options on the menu. Great swimming pool with comfortable beds. Friendly and helpful staff.

Felt totally relaxed, no complaints.

BEST HOTEL! Our stay at Galaxy Iraklio was perfection. From the moment we arrived, the staff, especially Antonis, Marianne, and Anna. They went above and beyond to make our stay relaxing and beautiful. The breakfast was amazing, the pool was fantastic, and room service was reasonably priced. The hotel's location between the port and city center was convenient. We couldn't fault anything and would stay again and again.

Would recommend this hotel.