The facilities at the hotel were great, with a wide range of amenities including a swimming pool, jacuzzi, restaurant, and bar. The breakfast buffet offered a variety of choices. The hotel also offers a free shuttle to the airport, which was convenient for our early departure.

We felt quite safe during our stay and had no complaints whatsoever.

Beautiful old world architecture with modern comforts and amenities. Elegant events, good food, and helpful personnel. Comfortable spacious rooms with jacuzzi tubs and soft bedding. Breakfast buffet with various choices. Nice restaurant, bar, and grounds with statues, paintings, and a calming waterfall.

My one-night stay at the Hilton was an absolute delight. From the moment I arrived, the staff made me feel welcome and greeted me with warm smiles. The grounds of the hotel were simply breathtaking, with beautiful flowers and serene ponds. The architecture and design of the hotel were stunning, truly a sight to behold. I was particularly impressed with the gym facilities, which were top-notch and allowed me to maintain my fitness routine while traveling. The restaurant provided outstanding meals, and the service was impeccable. Manuel, in particular, went above and beyond to ensure that my dining experience was exceptional. I cannot express enough gratitude to the entire staff for making my stay so memorable.

Nestled by the tranquil garden, this hotel offers a peaceful retreat amidst the bustling city. The spacious rooms, adorned with elegant old world architecture, provide a comfortable and luxurious escape. The attentive and courteous staff go above and beyond to ensure a pleasant stay, offering helpful assistance and warm smiles. In the morning, guests can enjoy a delicious breakfast, fueling up for a day of exploration. The beautiful view of the city from certain rooms adds to the overall charm of the hotel.

One downside is that the lighting in the rooms could be improved, making it somewhat difficult to get the desired level of brightness.

The check-in receptionist, Paola Amaya Sandoval, was helpful and friendly. Free shuttle to the airport available at 4am, taking 15 minutes. Colonial-style decor and beautiful gardens with soothing waterfalls. Well-trained and welcoming staff. Excellent gift shop and restaurant.

The breakfast buffet at Hilton was absolutely fantastic! They had a wide variety of delicious options, including fresh omelettes cooked to order. The selection of delicacies was impressive, and I couldn't resist going back for seconds. Additionally, the hotel's location felt safe, which was a major plus. The fitness center was well-equipped, and I appreciated the convenience of the free shuttle service to nearby restaurants. One particular highlight of my stay was the exceptional care and attention I received when I fell ill. The hotel staff promptly arranged for a doctor to see me and even accompanied me to a local hospital. They made sure I felt supported and taken care of throughout my recovery. The hospitality and medical care I experienced at Hilton were superb. I highly recommend this hotel for its lovely charm, cleanliness, excellent breakfast, and outstanding service.

We absolutely loved our stay at this hotel! The beautiful old world architecture combined with modern comforts made it our favorite hotel in the city. The spacious and comfortable rooms were impeccable in terms of cleanliness. The location, right next to the boulevard, was perfect as it provided easy access to the center of town. The hotel facilities, including the gardens with magnificent waterfalls, added to the overall charm. The breakfast was wonderful and the staff was kind, courteous, and always ready to assist. We also appreciated the free shuttle service to the airport at 4am.

Absolutely nothing to say about dislikes.

The hotel's stunning old world architecture combined with modern comforts and amenities made it our favorite in the city. The staff were incredibly kind, courteous, and helpful, especially the receptionist Paola Amaya Sandoval. The complimentary airport shuttle at 4am was a great convenience. The hotel's location felt safe and secluded, and the buffet had a great selection of delicious food. We also appreciated the fitness center and the free shuttle to nearby restaurants. we had a luxurious and enjoyable experience.

I do recommend this hotel.

Exquisitely beautiful and luxurious hotel. Complimentary airport shuttle service. Attentive and pleasant receptionist. Wonderful free shuttle to the airport. Superb hospitality and medical care. Magnificent gardens and soothing waterfalls. Well-trained and welcoming staff. Excellent gift shop, breakfast, and restaurant.

Could not be improved in any way.

As trekkers and a group of friends, we loved the spacious and beautiful rooms, complete with a jacuzzi tub for relaxation. The comfortable beds with soft sheets and pillows provided a restful night's sleep. The breakfast buffet offered a wide variety of choices, and the restaurant and bar were top-notch. The hotel grounds were stunning, with magnificent gardens, soothing waterfalls, and breathtaking statues and artwork. The unique colonial-style architecture added to the charm of the place. The staff was welcoming, well-trained, and provided excellent service. The gift shop on-site was also a great addition, and the coffee shop offered a nice spot for a light bite. the hotel provided a relaxing and beautiful atmosphere for us to enjoy.

We felt really comfortable during our stay and had nothing to complain about.

The breakfast included in my stay was delicious and had a good variety of options. the hotel's location in a nice and expensive area was a plus. the staff were friendly and accommodating.

The jacuzzi in my room was dirty and unusable. the carpet in my room was stained.

The gym is wonderful. Stunning architecture. Friendly and helpful staff. Huge and beautiful rooms with jacuzzi tubs. Comfortable beds with soft sheets and pillows. Big breakfast buffet with lots of choices. Nice restaurant and bar. Beautiful grounds with amazing statues and paintings. Calming waterfall. Unique architecture.

Liked everything.

I had a fantastic stay at this hotel. The location on the mountainside was breathtaking, with beautiful views of the surrounding area. The hotel facilities were top-notch, including a fitness center and a free shuttle service. The staff was incredibly friendly and provided excellent service throughout my stay. The breakfast buffet was plentiful and included delicious omelettes made to order. The cleanliness of the hotel was impeccable, and the Christmas decorations added a festive touch.

Nothing it was perfect.

Clean rooms, great location, comfortable beds, friendly staff. Spacious and beautiful rooms with jacuzzi tub. Delicious breakfast buffet with lots of choices. Lovely restaurant, bar, and grounds with statues and paintings. Calming waterfall adds to the atmosphere. Unique architecture creates a special ambiance.

This hotel surpasses all others in Guatemala City. The combination of old world architecture and modern amenities creates a truly elegant experience. The staff is kind, courteous, and helpful. The rooms are spacious and comfortable, with luxurious touches. The complimentary airport shuttle service is a nice perk, making it easy to get to and from the hotel. The facilities are great, with an excellent breakfast and good food at the restaurant and bar. The beautiful grounds and unique architecture make this hotel truly special.

Can recommend this hotel.